IBM Case Manager 5.2.1 New Feature Overview

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1、SarahNing(NingYing)December10,2014ProductArchitectureTraining(PAT)IBMCaseManager5.2.1NewFeatureOverview©CopyrightIBMCorp.2014CoursematerialsmaynotbereproducedinwholeorinpartwithoutpriorwrittenpermissionofIBM.ObjectivesAfterthissessionyouwillbeableto:Describeat

2、ahighlevel,thenewcapabilitiesonIBMCaseManager5.2.1Knowwheretogoforadditionalinformation©CopyrightIBMCorp.20142ICM5.2.1–NewFeatureOverviewIncludeContentIncludeExternalPushIn-basketsFromOtherDatainPropertyRepositoriesViewsAdditionalPageTaskPropertiesTo-doTasksLa

3、youtConfigurationsNewAPIsforSocialInformationZeroDownloadCreatingCustomforCaseViewerSupportDataEditorsDocumentsAddCaseFileTracking,ExpandedDocumentsWithFavoritesandPlatformSupportEntryTemplatesDesktopSync©CopyrightIBMCorp.20143IncludeContentFromOtherRepositorie

4、sGeneralUseCase–Manyorganizationsstoretheirdocumentsinmultiplerepositories–Thisisoftendueto:•SpecializedstoragesuchasIBMCMOD•Departmentalpartitioning•Mixedvendorproducts•Legacyrepositoriesstillinuse–CasesoftencontainanaggregationofdocumentsfrommanysourcesSpec

5、ificUseCase–Abankingcustomeropensacreditcarddisputecase–Thecasecontainsascanofthecustomer’sinvoice–Italsoincludesthecustomer’screditcardstatementthatresidesinCMOD–Caseknowledgeworkerscaninteractinthesamewaywithboththesedocumentsregardlessoftheiractualsource–Ext

6、ernaldocumentsdonotneedtobecopied(duplicated)intothecase©CopyrightIBMCorp.20144IncludeContentFromOtherRepositoriesWhatisanexternaldocument?Anexternaldocumentisanartifactthatresidesinanexternalrepository.AnexternalrepositoryisanIBMContentNavigatorrepositoryth

7、atisdifferentfromthecurrentTargetObjectStore.Supportedrepositorytypes–IBMFileNetP8(samedomainsuchasDOSandcross-domain)–IBMContentManagerV8.4.3andV8.5(CM8)–IBMContentManagerOnDemandV9.0–CMISbasedrepositoriesconfigurableviaIBMContentNavigator•Alfresco•SharePoint

8、•FN-CMISetc©CopyrightIBMCorp.20145IncludeContentFromOtherRepositoriesCaseManager5.2andbelowonlysupporteddocumentsfromasinglerepository.–InICMonP8environments,acasecouldonly