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1、Level3·Unit3Part·2ListeningQuickServe1QuickServeisahomerepaircompany.Itprovidesquick,reliablerepairservicestohomes.QuickServehandlesplumbingandelectricalissues24hoursaday.Italsocleansroofs,fixesinternetconnectionsandreplacesbrokenwindows.Forasmallfee,customerssubscribetotheservice.Itsmaincustom
2、ersaretheelderly,whichmeansolderpeople.Whenevercustomershaveaproblem,theycancallforhelp.Thereisalsoasmallservicechargeforeachservicecall.Thecompanywasestablishedfiveyearsago,andisgrowingrapidly.Itstartedinonecity,butisnowin5cities.Thecompanyplanstoexpandto10citieswithinthenext24months.Ineachcit
3、y,thereisasmallcentralofficeinalow-rentareaofthecity.Thecentralofficehandlesthebusiness,advertising,payrollandbilling.Italsotakescallsfromcustomers,eitheronlineorbytelephone.Ittakescalls24hoursaday,sevendaysaweek.Sixtypercentofthecompany’semployeesworkfromtheirhomes.Whenacustomercallsintothecen
4、traloffice,aserviceemployeeiscontracted.Theserviceemployeethencontractsthecustomerandsetsupanappointment.Theseserviceemployeesarehighlytrainedandprovideexcellentservice.Inemergencies,suchasaseriousplumbingproblem,servicecanbeprovidedwithinanhour.Onereasonforthisisthattheserviceemployeesliveindi
5、fferentpartsofthecity.Theyarenotcentrallylocatedsoit’squickerandeasierforthemtotraveltoacustomer’shome.ListeningQuickServe2QuickServehasanexcellentreputation.Itspricesarereasonableanditsservicesarequickandefficient.Thecompany’sserviceemployeesareclean,politeandefficient.Inthistypeofbusiness,per
6、sontopersoncontactisthekeytosuccess.Witheachsatisfiedcustomer,morecustomerssubscribe.SatisfiedcustomersrecommendQuickServetotheirfriends.Thiskindofword-of-mouthadvertisingisverycosteffective.Costeffectivemeansthattheresultsaregoodwithoutpayingahighprice.Inotherwords,qualityserviceprovidesitsown
7、rewardtothecompany.Thecompanytakesgreatprideinbeinghonestwithitscustomers.Therearenohiddenchargesfortheirservices.Asaresult,thenumberofcustomersineachcityisgrowingrapidly.Withtheagingpopulation,therearemoreelderlypeoplewhoneedhome