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ID:39065701
大小:109.94 KB
页数:12页
时间:2019-06-24
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1、InternationalReviewofAdministrativeSciencesThepublicserviceasalearningorganization:theMalaysianexperienceMalekShahBinMohd.YusoffAbstractCurrentenvironmentaldemandsrequirepublicsectororganizationstorespondeffectivelyandefficientlytotheneedsofthepeopleandthenation.Giventhebureaucraticnatureofpublic
2、sectororganizations,wherechangeandresponsive-nessaredifficulttoachieve,thispaperhighlightssomeoftheissuesthatneedattentiontotransformpublicsectororganizationsintolearningorganizations.ItalsoexaminessomeoftheinitiativestakenbyMalaysiaingeneralandINTAN(theNationalInstituteofPublicAdministration)inp
3、articulartohelpenhancelearninginthepublicsectorsothatthevariouscomponentsofthegovernmentmachinerycanworktogetheracrossorganizationalboundariesforacommonpurpose,respondingeffectivelytochallenges,aswellasdeliveringintegratedandcustomer-centricservices.IntroductionIntoday’shighlyglobalizedworld,aper
4、suasiveargumentcanbemadethattheorganizationsthatmostneedtoadapttochangingtimesarethelargeorganizationsinnationalorlocalgovernments.Sincetheseorganizationsarecomplexandhighlystructured,itissometimesdifficultforthemtorespondtochangeinatimelymanner.Thenegativeimpactoffailuretorespondisoftennotfeltim
5、mediatelywithintheseorganizations.Thereforetheurgencytoactquicklyisoftenabsentorrecognizedtoolate.Sincepublicsectororganizationsaremoreshelteredandisolatedfromthechangingenvironment,thereisapressingneedforthemtoseekmoreinnovativewaysandmeanstoanticipateandrespondtochangemorequicklyandmoreeffec-ti
6、vely.Theyneedtoenhancetheircapabilitytolearn,unlearnandrelearnsoastobecomemoreeffectivelearningorganizations.MalekShahBinMohd.YusoffisDirectoroftheNationalInstituteofPublicAdministration(INTAN),Malaysia.Copyright©2005IIAS,SAGEPublications(London,ThousandOaks,CAandNewDelhi)Vol71(3):463–474[DOI:10.
7、1177/0020852305056824]464InternationalReviewofAdministrativeSciences71(3)Whyalearningorganization?TheimportanceoflearningwasfirstputforwardbytheChinesephilosopher,Confucius(551–479BC).Hebelievedthateveryonewouldandshou
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