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1、CHECK-INPROCEDURECHECK-INWITHOUTRESERVATIONR:Goodmorning/afternoon/evening!Welcometogolden-sunhotel.HowmayIassistyou,sir/madam?G:Hello.MynameisJack;I’dliketocheck-in.R:Certainly,sir.Doyouhaveareservation,please?G:I’mafraidnot.R:Thatwouldbeokifyoudidn’tgeta
2、reservation.Wehavesuperiorrooms,deluxerooms,executiveroomsandsuites.Whichkindofroomwouldyouprefer?G:Asingleroom,please.R:Mr.Jack,wehavesomesingleroomsatRMB560andRMB690,bothincludebreakfast,whichkindwouldyoulike?G:TheoneatRMB690soundsfine.R:Certainly,sir.Wo
3、uldyoulikeasmokingroomornon-smokingroom?Andhowlongwouldyoustay?G:Asmokingroomforthreenights.R:Allright,MR.Jack.MayIhaveyourpassport,please?G:sure.R:Pleasewaitforamoment,MR.Jack;Iwilltakethecheck-inprocedureforyou.G:Allright.R:Thankyouforwaiting,sir.Andhoww
4、ouldyouliketopaythedeposit,incashorbycreditcard?G:Bycreditcard.R:MayIhaveyourcreditcard,please?G:Sure.R:Thanks!Letmeconfirm,sir.Theroomrateis690yuanpernight,andyouwillstayforthreenights.Wewilltake3000yuanfordeposit.G:Ok.R:MR.Jack,thesearetheregistrationfor
5、manddepositreceipt,wouldyoupleasesignhere?G:Ok.R:Thanks!MR.Jack,hereareyourroomkeyandbreakfastcoupon.Yourroomnumberis1802,on18thfloor.Breakfastisservedinwesternrestaurantatthegroundfloorbetween7:00to10:00AM.Thebellman,XX,willshowyoutoyourroom.Ifyouneedanya
6、ssistance,pleasefeelfreetocontactusthroughtheextensionnumber“3”.Ihopeyourwillenjoyyourstaywithus.R:XX,thisisMR.Jack,pleaseshowhimtohisroom.Thanks!CHECK-INPROCEDURECHECK-INWITHRESERVATIONR:Goodmorning/afternoon/evening!Welcometogolden-sunhotel.HowmayIassist
7、you,sir/madam?G:Hello.MynameisJack;I’dliketocheck-in.R:Certainly,sir.Doyouhaveareservation,please?G:Yes.R:MR.Jack,didyoumakethereservationunderyourname?G:Yes,it’sJack,J-A-C-K.R:Justamoment,please,sir.Iwillcheckourreservationrecord…Thankyouforwaiting,sir.Yo
8、urhavebookedasingleroomforthreenights;andtheroomrateis690yuanpernightwithbreakfast.G:Yes.R:MR.Jack,wouldyoulikeasmokingroomornon-smokingroom?G:Asmokingroomwouldbefine.R:Allright,MR.Jack.MayIhaveyourpassport,p