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ID:34819531
大小:8.77 MB
页数:373页
时间:2019-03-11
《OGC - ITIL v3 - Service Strategy.pdf》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、ITILVersion3ServiceStrategyITILV3–ServiceStrategy-Página:1de373TheITILCoreconsistsoffivepublications.Eachprovidestheguidancenecessaryforanintegratedapproach,asrequiredbytheISO/IEC20000standardspecification:•ServiceStrategy•ServiceDesign•ServiceTransition•ServiceOperation•ContinualService
2、Improvement.ITILV3–ServiceStrategy-Página:2de373INDICEForeword...............................................................................................................9OGC’sforeword.....................................................................................................
3、.......9Preface...............................................................................................................11Contactinformation.....................................................................................................12Acknowledgements.......................
4、......................................................................12ChiefArchitectandauthors.........................................................................................12ITILauthoringteam....................................................................................
5、.................12Mentors.......................................................................................................................13Furthercontributions...................................................................................................13TheITILAdvisoryGroup
6、..................................................................................................13Reviewers.........................................................................................................................131Introduction...........................................
7、...........................................................151.1Overview...............................................................................................................151.2Context.............................................................................
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