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1、WHATCRUCIALCONVERSATIONSREADERSACROSSTHEGLOBESAYABOUTTHEBOOK“Anybookispowerfulifyoucanrelatetoitscontent,issimpletounderstand,easytoapply,andisbasedonresearch.IhavefoundalloftheseelementsinCrucialConversations.Thenarrativehasauniversalappealandthestrengthtotranscendculture
2、s.IhavefoundittoaligncloselywithIndianvalues.TheskillsinCrucialConversationsmakethisworldsafeenoughforhumanstoexpressthemselvesincrucialmoments.”Capt.CharanjitLehal,AGMTrainingandDevelopment,TataSky,India“IalwaysthoughtIhadgoodcommunicationskillsuntilIworkedintheoilfieldwh
3、ereprofanityandverbalattacksareusedaspunctuation.I’vereadCrucialConversationsfourtimes,andithastotallychangedME!Forthefirsttimeinmylife,Ihavethecouragetotalktoalmostanyoneaboutalmostanything.CrucialConversationsisoneofthemostimportantbooksIhaveeverread.”DaveHill,Entreprene
4、ur,NSAJuicePlus+“Inmythirty-fiveyearsinthetrainingprofession,Ihaveneverexperiencedcontentsovaluableandsolife-changingaswhatisfoundinCrucialConversations.Iamconvincedthatifpeoplecouldreadanybookthatcrossesboundariesforskillsinteambuilding,performancemanagement,conflictresol
5、ution,problemsolving,etc.,itwouldbethisone.”TerrieMonroe,Director,OrganizationalDevelopment,Children’sHealthSystem“Therearefewbooksthathavethepotentialtoimpactbothone’sprofessionalandpersonallife.CrucialConversationschangedsomeofmydestructivecommunicationstylesathomeandatw
6、ork.Iattributetheimpactithashadonmylifetothefactthatskillsarederivedfromsolidempiricaldataofsocialscienceresearch.CrucialConversationsistrulyalife-changingbook.”GhassanQutob,RegionalDirector,MiddleEastRegion,Stallergenes“CominginasthenewCEOofanorganizationwithmanytenuredem
7、ployees,Ihavehadmanycrucialconversations.UsingCrucialConversationsasmyplaybookduringthistimewasparamountinguidingmethrougheachconversation.”JoanneK.Bryson,CAE,ExecutiveVicePresidentandCEO,OregonMedicalAssociation“Afterfourteenyearsasaclassroomteacher,thispastyearwasmyfirst
8、asanadministrator,anditwasaBIGchallenge.WhileIhadnoproblemsconveying‘notsogood’newstostud
