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1、ABSTRACTInrecentyears,tourismindustrydevelopsrapidlyinShanxiProvince,buttherearesomeproblemsexposedinthehigh-speeddevelopment,suchaslackofbasicfacilitiesoftouristattractions,Lowqualityofservice,etc.Thispaperdiscusseshumanresourcemanagementinthetravelagency,whichisoneofthes
2、eriesproblemsandfewscholarsstudyon.IvisitedsometravelagenciesintheShanxiProvince,communicatedwithmanymanagers,tourguidesandotherrelatedpersonnelandsummedupthegender,age,education,professionconstituteoftravelagencystaffinShanxiProvince,thenanalyzedtheexistingproblems.Ihavef
3、oundthefollowingproblemsexistedinTravelagenciesinShanxiProvince,theyarethestaffgenderimbalance;loweroveralleducationalattainment;laggingmanagementmechanismandlackofpersonneltraining;seriousphenomenonofstaffturnover;unevengeographicaldistributionofhumanresources.Basedonthep
4、rinciplesofhumanresourcemanagementandthespecialnatureofthetravelagencyhumanresourcesmanagement,thearticlefromfiveaspectsofhumanresourceplanning,recruitment,training,liquiditymanagementandcompensationmanagementputforwardsomecomprehensivemeasurestosolvetheseproblemsthatcanbe
5、takeninhumanresourcemanagementinthefuture.Travelagenciesshoulddevelopscientificandrationalhumanresourceplanningbyearlyinformationgatheringanddemandforecasts;makefulluseofinternalrecruitment,campusrecruitment,socialrecruitingandprofessionalbodiestoselectandemployemployeesfo
6、rtravelagents;usedoftheActionLearninginthestafftraining,thetrainingoftourguidesshouldbetrainedfromthreeaspectsofknowledge,skillsandqualities;drawonrelevantlawsandregulations,fromthepeople-orientedmanagementphilosophytoregulatetheinternalmanagement,topreventthelossofemploye
7、es;assoonaspossibletoestablishfair,fairsystemofremunerationinpayadministration.Inaddition,thetravelagencystafftrainingshouldlearnfromtheadvancedexperienceofforeigncountries,andchangetheviewoftrainingfromtheconcept:treattrainingasalong-terminvestment.Thetravelagencyshouldpa
8、yIIattentiontotheoverallqualityofstafftraining,andappraisaleffectivelythetrainingresults,
