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1、高效团队管理关于本课程:高效团队管理课程导师安妮·多娜伦(AnneDonnellon)安妮·多娜伦是Babson学院F.W.Olin工商研究生院的教授,十多年来一直从事有关组织内部团队的研究、咨询和培训工作。她的方法主要是将团队交流作为诊断及改变团队动力与效果的工具。她是哈佛商学院出版社的TeamTalk:ThePowerofLanguageinTeamDynamics(团队对话——语言对团队动力的作用)一书的作者,还在哈佛商学在线的另一门屡获殊荣的互动经理人课程(InteractiveManager™Series)——TeamsThatWork(富有成效的团队)中担任内容专
2、家。 课程参考文献学习AnneDonnellon.TeamTalk:ThePowerofLanguageinTeamDynamics.Boston:HarvardBusinessSchoolPress,1996.DeborahHarrington-Mackin.KeepingtheTeamGoing.NewYork:AmericanManagementAssociation,1996.HarvardBusinessSchoolPublishing.CreatingTeamswithanEdge.Boston:HarvardBusinessSchoolPress,2004.Jo
3、nR.KatzenbachandDouglasKSmith.TheWisdomofTeams:CreatingtheHigh-PerformanceOrganization.Boston:HarvardBusinessSchoolPress,1993.DonMankin,SusanG.Cohen,andToraK.Bikson.TeamsandTechnology:FulfillingthePromiseoftheNewOrganization.Boston:HarvardBusinessSchoolPress,1996.应用步骤AnneDonnellon.TeamTalk:
4、ThePowerofLanguageinTeamDynamics.Boston:HarvardBusinessSchoolPress,1996.HarvardBusinessSchoolPublishing.CreatingTeamswithanEdge.Boston:HarvardBusinessSchoolPress,2004.JonR.KatzenbachandDouglasKSmith.TheWisdomofTeams:CreatingtheHigh-PerformanceOrganization.Boston:HarvardBusinessSchoolPress,1
5、993.RobertB.Maddux.TeamBuilding:AnExerciseinLeadership.MenloPark,CA:CrispPublications,1992.应用技巧AnneDonnellon.TeamTalk:ThePowerofLanguageinTeamDynamics.Boston:HarvardBusinessSchoolPress,1996.HarvardBusinessSchoolPublishing.CreatingTeamswithanEdge.Boston:HarvardBusinessSchoolPress,2004.应用工具An
6、neDonnellon.TeamTalk:ThePowerofLanguageinTeamDynamics.Boston:HarvardBusinessSchoolPress,1996.HarvardBusinessSchoolPublishing.CreatingTeamswithanEdge.Boston:HarvardBusinessSchoolPress,2004.RobertB.Maddux.TeamBuilding:AnExerciseinLeadership.MenloPark,CA:CrispPublications,1992.如果是您,您会怎么做?如果是您,
7、您会怎么做?在过去六个月中,埃斯梅拉达一直在努力培养其团队内的信任感和奉献精神。一切进展顺利,令人欣喜,但新人约瑟夫的到来打破了这一局面。团队中有几个人说他缺乏经验,还有人说他不大合群。就在今天,埃斯梅拉达到休息室参加团队聚餐,却发现大家没有叫上约瑟夫。埃斯梅拉达对此无法理解。约瑟夫极有才干,而且对工作充满热情,但团队却如此待他,这让埃斯梅拉达内心受到震动,失望至极。她陷入沉思,想着如何去处理这件事。如果是您,您会怎么做?为了让她的团队不偏离目标,埃斯梅拉达需要解决这一人际冲突问题。她可以采取的措施之一