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1、■HARVARD/ManageMentor高效团队管理关于本课程：高效团队管理课程导师安妮•多娜伦(AnneDonnellon)安妮•多娜伦是Babson学院F.W.Olin工商研究生院的教授，十多年来一直从事有关组织内部团队的研究、咨询和培训工作。她的方法主要是将团队交流作为诊断及改变团队动力与效果的工具。她是哈佛商学院岀版社的TeamTalk:ThePowerofLanguageinTeamDynamics（
2、才I队对话语言对团队动力的作用）一书的作者，还在哈佛商学在线的另一门屡获殊荣的互动经理人课程（InteractiveManager^Series）TeamsTh
3、atWork（富有成效的团队）中担任内容专家。课程参考文献学习AnneDonnelIon.TeamTalk:ThePowerofLanguageinTeamDynamics.Boston:HarvardBusincssSchoolPress,1996・DeborahHarrington-Mackin.KeepingtheTeamGoing.NewYork:AmericanManagementAssociation,1996.HarvardBusinessSchoolPublishing.CreatingTeamswithanEdge.Boston:HarvardBusin
4、essSchoolPress,2004.JonR.KatzcnbachandDouglasKSmith・TheWisdomofTeams:CrcatingtheHigh-PerformanceOrganization.Boston:HarvardBusinessSchoolPress,1993.DonMankin,SusanG.Cohen,andToraK.Bikson.TeamsandTechnology:FulfillingthePromiseoftheNewOrganization.Boston:HarvardBusinessSchoolPress,1996.应用步
5、骤AnneDormelIon.TeamTalk:ThePowerofLangUcigeinTeamDynamics.Boston:HarvardBusinessSchoolPress,1996.HarvardBusinessSchoolPublishing.CreatingTeamswithanEdge.Boston:HarvardBusinessSchoolPress,2004.JonR.KatzenbachandDouglasKSmith.TheWisdomofTeams:CreatingtheHigh-PerformanceOrganization.Boston:H
6、arvardBusinessSchoolPress,1993.RobertB.Maddux.TeamBuilding:AnExerciseinLeadership.MenloPark,CA:CrispPublications,1992.应用技巧AnneDormellon.TeamTalk:ThePowerofLanguageinTeamDynamics.Boston:HarvardBusinessSchoolPress,1996.HarvardBusinessSchoolPublishing.CreatingTeamswithanEdge.Boston:HarvardBu
7、sinessSchoolPress,2004.应用工具ArmeDormellon.TeamTalk:ThePowerofLanguageinTeamDynamics.Boston:HarvardBusinessSchoolPress,1996.HarvardBusinessSchoolPublishing.CreatingTeamswithanEdge.Boston:HarvardBusinessSchoolPress,2004.RobertB.Maddux.TeamBuilding:AnExerciseinLeadership.MenloPark,CA:CrispPub
8、lications,1992.如果是您，您会怎么做?如果是您，您会怎么做？在过去六个月屮，埃斯梅拉达一直在努力培养其团队内的信任感和奉献精神。一切进展顺利，令人欣喜，但新人约瑟夫的到來打破了这一局面。团队中有几个人说他缺乏经验，还有人说他不大合群。就在今天，埃斯梅拉达到休息室参加团队聚餐，却发现大家没有叫上约瑟夫。埃斯梅拉达对此无法理解。约瑟夫极有才干，而口对工作充满热情，但I才I队却如此待他，这让埃斯梅拉达内心受到震动，失望至极。她陷入沉思，想着如何去处理这件事。如果是您，您会怎么做？为了让她的团队不偏离目标，埃斯梅拉达需要
