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ID:25233113
大小:1023.50 KB
页数:37页
时间:2018-11-17
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1、ManagementCommunicationChapter7InterviewObjectivesInterview;Jobinterview;Interviewingskills.InterviewingtypesJobinterview;Interviewofinformationcollecting;Interviewofinformationissuing;Interviewofproblemsolving:evaluatinginterview;rectifyinginterview;consultinginterview.ReturnJobinterviewInterv
2、iewingmodes;Interviewingprocedures;Principlesofinterviewer;Errorsintheinterview;Skillsforjobseeker.ReturnInterviewingmodesDiscourseinterview;Stimulatedoperatinginterview.Structuringinterview;Unstructuringinterview.Individualinterview:one-oneinterview;experimenterinterview.Teaminterview;Groupdis
3、cussion.Thefirstinterview;Thesecondinterview;Thethirdinterview.ReturnInterviewingproceduresWorkinganalysis;Toconfirmaims;Toformulateinterviewingquestions;Toconfirmevaluationstandards;Toforminterviewingteamandpractice.ReturnContentsofinterviewingquestions个人背景,家庭情况,学习经历,工作经历等;个人成就,学业成绩,工作成绩,奖赏情况,
4、专长等;理论知识,实践经验,知识面或有关常识等;兴趣爱好,职业兴趣,知识兴趣,生活情趣等;逻辑思维能力,分析问题能力,语言表达能力等;价值观念,是非标准,个人理想等;求职动机及意愿,应聘动因,就职期望,工作要求等。ReturnPrinciplesofinterviewer1只问与工作有关的问题2不要过早作出判断3掌握面试时间4对每一个求职者一视同仁5对求职者要充分重视6注意非语言行为ReturnErrorsintheinterviewComparabilityerror;Comparisonerror;Negativeinformation;Sexandagebias;Firstim
5、pressionerror;Haloeffect.ReturnSkillsforjobseeker1一个了解2两个切忌1)忌好高骛远,不切实际。2)忌妄自菲薄,患得患失。3三个准备(1)心理准备。(2)业务知识的准备。(3)体能、仪表准备。4掌握四个度(1)体现高度,(2)增强信度。(3)表现风度。(4)保持热度。5弄清五个问题(1)弄清单位性质。(2)弄清录用后是否签订聘用合同或劳动合同。(3)问工资、工时。(4)问保险。(5)问福利待遇。ReturnInterviewingskillsQuestioningtechniques;Techniquesforaroudingtheto
6、pic;Techniquesformaintainingatopic;Listeningtechniques;Techniquesforendingatopic;Nonverbalcommunicationtechniques.ReturnQuestioningtechniquesQuestiongingorinteractivelistening?Closed&openquestions.Multiplequestions.Leadingquestions.Probingquestions.Blockbustingquestions.“About”questions.Reflect
7、ivequestions(activelistening).Hypotheticalquestions.Challengequestions.Framingquestions.Silence.ReturnClosed&openquestionsClosed.Aclosedquestionisonetowhichthereisonlyoneanswer:’WhatyearwastheBattleofHastions?’’Doyoulikespaghettib
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