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1、前台接待英语口语C/I入住DialogueA/对话A:Goodmorning,sir.WelcometoGoldenOceanHolidayInn.MayIhelpyou?早上好,先生,欢迎光临金海洋假日酒店,请问有什么可以帮到您的?A:wouldyoulikesingleroomordoubleroom?请问您需要单人房还是双人房?B:Ilikeasingleroom./Ihaveareservationforasingleroom我要一间单人房./我订了一间的单人房。A:MayIhaveyourname,sir,pl
2、ease?请问先生用什么名字预订?B:Myfriendhelpmethebook,Sheusedthenameofzhangpeng我那个叫张朋的朋友帮我预定的房间A:Justamoment,sir.Letmecheckthereservationforyou.请稍等先生,让我为您查找。A:MayIhaveyourpassport.请把您的护照给我一下B:Yes.Hereyouare.当然,给您.A:Thankyou.MrZhao.Pleasesignhere谢谢,赵先生,请在这里签个名。B:Yes.好的。A:MrZha
3、o,Howlongwouldyoulikestayhere?赵先生,请问您打算住多久?B:Justonenight.只是一个晚上。A:Thankyou.Howwouldyouliketopaythedeposit?Incashorcreditcard?谢谢!请问押金是给现金或是刷卡呢?B:Creditcard.信用卡。A:MayIhaveyourcreditcard?可以借用您的卡吗?B:Yes.A:Thankyouforyourcreditcard.Sir.Pleasesignhere,谢谢先生的信用卡,请在这里签个名
4、。B:Yes.好的。A:MrZhao,Yourroomnumberis8385.Thisisyourroomkey.Hereyouare.赵先生,您的房间在3楼8385,这是是您的房卡。给您.B:Thankyou.谢谢。A:Enjoyyourstaying.祝您入住愉快!C/O退房A:Goodmorning,sir.MayIhelpyou?早上好,先生,请问有什么可以为您效劳?B:Iwouldliketocheckout.我想退房。A:MayIhaveyourroomNO.sir?先生请问房号是多少?B:RM8385房间
5、号码是8385A:Pleasewaitforamoment,Iwillcallhousekeepingtocheckyourroom.服务员正在为您查房,请稍等!A:Thankyousir.Thisisyourbill,totalis1000.Pleasesignhere,谢谢!您好先生这是您的账单,共消费1000,请在这里签个名。A:Incashorcreditcard?是给现金或是刷卡呢?B:Bycreditcard.信用卡。A:MayIhaveyourcreditcard.sir?先生,请问可以借您的信用卡吗?B:
6、Sure.Hereyouare.当然,给您.A:Thankyousir.Pleasesignhere,谢谢!请在这里签个名。B:Yes好的A:Thankyouforyourcreditcardsir.Thisisyourbillandcardreceipt.谢谢您的信用卡,这是您的账单及卡纸。B:Thankyou.Bye!谢谢,再见!A:Goodbyesir.Andhopetoseeyouagain.先生慢走,欢迎再次光临!M/C叫醒服务G:Goodevening!ThisisMrBaldwininroom8303.晚上
7、好!我是RM8303的MrBaldwin.R:Goodevening,MrBaldwin,WhatcanIdoforyou?晚上好,MrBaldwin,有什么可以为您效劳?G:tomorrowmorning.Iwouldliketomorningcall.明天早上我需要叫醒服务。R:Yes,whattimewouldyouliketocallyoutomorrowmorning?好的,请问您需要几点叫醒?G:lwouldlikeyoutocallmeat08:00请帮我下08:00的叫醒时间R:OK.Sowewillwa
8、keyouupat08:00tomorrowmorning,Anythingelseincandoforyou?好的,明天08:00的叫醒服务,请问还有什么可以帮您的吗?G:No,thanks.没有了,谢谢。R:Goodnight晚安