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《english for hotel management 酒店英语管理 教案》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、EnglishforHotelManagementLecturer:ZhouYiHotelEnglish:EnglishUsedinHotelContext•BusinessEnglishVsEnglishBusiness•Tasks:@EnglishPracticeinHotelContext@BasicKnowledgeofHotelBusiness@Additionalinformation@Self-work•Remarkablepoints:@selectiveteaching:mainideasinallthema
2、nagementprocess(affairsineachdepartment)@MixedTeachingMethodLecturingOASLTCaseAnalysisandPerformanceEvaluation•Quiz-checkingcourseAverage60%(attendance,notes,assignments,participation)Final40%Hotel•Ahotelisanestablishmentthatprovidespaidlodgingonashort-termbasis.The
3、provisionofbasicaccommodation,intimespast,consistingonlyofaroomwithabed,acupboard,asmalltableandawashstandhaslargelybeenreplacedbyroomswithmodernfacilities,includingen-suitebathroomsandairconditioningorclimatecontrol.Additionalcommonfeaturesfoundinhotelroomsareatele
4、phone,analarmclock,atelevision,andInternetconnectivity;snackfoodsanddrinksmaybesuppliedinamini-bar,andfacilitiesformakinghotdrinks.Largerhotelsmayprovideanumberofadditionalguestfacilitiessuchasarestaurant,aswimmingpoolorchildcare,andhaveconferenceandsocialfunctionse
5、rvices.•Somehotelsoffermealsaspartofaroomandboardarrangement.IntheUnitedKingdom,ahotelisrequiredbylawtoservefoodanddrinkstoallguestswithincertainstatedhours;toavoidthisrequirementitisnotuncommontocomeacrossprivatehotelswhicharenotsubjecttothisrequirement.InJapan,cap
6、sulehotelsprovideaminimizedamountofroomspaceandsharedfacilities.•InAustraliaandCanada,hotelmayalsorefertoapuborbar.InIndia,thewordmayalsorefertoarestaurantsincethebestrestaurantswerealwayssituatednexttoagoodhotel.PresidentialSuiteDiningHallGeneralIntroductionofHotel
7、Management•ComplexProcessPOACCPlanningOrganizationAdministrationControllingCoordinationB.DualEfficiencyObjectivesEconomicallySociallyPlanning:•Estimatingfuturetrend•Settingupobjectives•Formulatingadetailedschedule•Organization:Establishmentofefficientmanagementsyste
8、m•Feasibleorganizationstructure•Unifiedandeffectivesystem•Allresourcesareorganizedandadjustedwithrealneed•Generalorganizationofoverallacti
