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1、2002.9上海市英语中级口译资格证书第一阶段考试SECTION1:LISTENINGTEST（40minutes）PartA:SpotDictationDirections:Inthispartofthetest,youwillhearapassageandreadthesamepassagewithblanksinit.Fillineachoftheblankswiththewordsyouhaveheardonthetape.Writeyouranswerinthecorrespondingspa
2、ceinyourANSWERBOOKLET.RememberyouwillhearthepassageONLYONCE.Aslongasweareinarelationship,thereisthepotentialforlastinghappinessaswellasforseriousconflict.Thisappliesatwork,______________(1),andathome.Thesimplefactisthatrelationshipsarenotalways__________
3、______(2)sailing.Conflictcanleadtoanger,hostility,andfurtherconflicts.Ontheotherhand,itcanbeusedad__________________(3)forsolvingproblems.Forexample,youcanhandleconflictby_______________(4)thattheproblemexists,smoothingitover,ortryingtooverpowertheotherp
4、erson.These,ofcourse,will ___________（5）winorlosesituations.Butwhenyouresolveconflictthroughcollaborationandcompromise,youcanachieve_______________(6)situations.Intoday’slecture,Ishalloutlineafewstepson________________(7)transformaconflictintoasolutionin
5、whichbothpartieswin.First_______________(8).Explaintheproblemtotheotherparty.Youshould___________(9)theconflict.It’shardtofixsomethingbefore____________(10)onwhatisbroken.Second,understandallpointsofview.Steasideyourownopinionsforamomentand_________(11)t
6、ounderstandtheotherpointsofview.Whenpeoplefeelthattheyhavebeenheard,they’reoftenmore________________(12).Third,brainstorm.Dreamupasmanysolutionsasyoucanand_______________(13)themonebyone.Thisstepwillrequire_______________(14).Talkaboutwhichsolutionswillw
7、orkand_______________(15)theywillbetoimplement.Yoursolutionsneedtobeacceptablebybothparties,soyoushouldbepreparedto__________(16).Later,you’llneedtoreviewthe_______________(17)oftheacceptedsolution.Ifit______________(18),beopentomakingchangesor__________
8、___(19)tobringaboutanewsolution.Finally,implement.Whenyouhaveboth__________(20),decidewhoisgoingtodowhatbywhen.Thenkeepyouragreements.PartB:ListeningComprehensionI.StatementsDirections:Inthispartofthetest,youwillhearsevera
