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1、浅谈秘书礼仪II摘要礼仪是人际交往中使用的一种艺术，是一个人内在美与外在美的结合，是一个公民道德品质修养的标志，也是一个民族进步的标志。从个人的角度来看，礼仪的学习能够帮助你顺利地走向社会，走向世界，能够更好地树立起自身的形象，在与人交往中给人留下彬彬有礼、温文尔雅的美好印象。从企业的角度来说，礼仪不仅可以塑造企业形象，提高顾客满意度和美誉度，并能最终达到提升企业的经济效益和社会效益的目的。商务礼仪是企业文化、企业精神的重要内容，是企业形象的主要附着点。从社会的角度来看，礼仪有助于提高人们的自身修养、
2、美化自身、美化生活并能很有效的促进的社会交往，改善人际关系，还有助于净化社会风气。在秘书工作的众多事务中，秘书礼仪是极其重要的内容之一，而且为企业塑造良好的形象，是企业的无形资产。良好的礼仪也是秘书人员不可忽视的一种修养和技能。秘书工作不能忽视礼仪内容，而礼仪则在秘书工作中具有自己的特殊意义。所以秘书人员要不断提高自身素养，把礼仪的优势在秘书工作中发挥到最大。关键词：礼仪秘书工作素质修养IAbstractInterpersonaletiquetteistouseakindofart,isoneinne
3、rbeautyandexternalbeauty,tobeasymbolofcivicandmoralqualityofself-cultivation,isalsoasymbolofnationalprogress.Fromapersonalpointofview,learningetiquettecanhelpyousmoothlytowardsocietyandtheworld,tobetterestablishtheirownimage,indealingswithothersleftpeop
4、leverypolite,gentleimpression.Fromthebusinesspointofview,ritualscannotonlyshapethecorporateimage,improvecustomersatisfactionandreputation,andcanultimatelyenhancethecompany'seconomicandsocialpurposes.Businessetiquetteisthecorporateculture,animportantpart
5、ofentrepreneurshipisthecorporateimageofthemainattachmentpoint.Fromthesocialpointofview,ritualshelptoraiseawarenessofourself-beautificationoftheirown,beautifyandcanbeveryeffectivetopromotesocialinteraction,improverelationships,helppurifythesocialatmosphe
6、re.Secretarialworkinthemanyaffairs,Secretaryofetiquetteisoneofthemostimportantelements,butalsocreateagoodimagefortheenterprise,anenterprise'sintangibleassets.GoodetiquetteisalsoSecretaryoftheofficerscannotbeignoredasatrainingandskills.Secretarycannotign
7、oretheritualcontent,andetiquetteintheSecretaryoftheworkhasitsownspecialsignificance.Sosecretarialstafftoconstantlyimprovetheirownquality,theadvantagesoftheritualworkintheSecretarytomaximize.Keywords:EtiquetteSecretaryQualitytraining13目录前言···············
8、··················································1一秘书礼仪的基本知识················································2（一）秘书礼仪的含义和内容············································3（二）秘书礼仪的特点··················································3
