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1、高三英语专项练习（十一）完形填空和阅读理解8.4完形填空。阅读下面短文，掌握其大意，然后从各题所给的四个选项（A、B、C和D）中选出最佳选项。Doyourememberlastsummer,whenangrytravelerswereurgingthegovernmenttodosomethingaboutairlinecustomerservice?Airlines1toimprove,andtheyadopted(采用)newstandardsjustbeforeChristmas.2asanothersummernears,plentyof3travel
2、ersdon’tseemuchimprovementincustomer4overall.Thismonth,theDepartmentofTransportation’s(DOT)officewillpublishitsfirstcritical5onwhetherairlinesare6theirpromises.Onesurvey（调查）suggestsproblems:thenumberof7totheDOTaboutthetop10airlinesinthefirst8rose89%fromayearago.Hitlastsummerbypassen
3、gercomplaintsandthethreat(威慑)ofconsumer-protectionlawsbythe9,14airlines10toadoptasetofbasiccustomer-servicestandardscalledCustomersFirst.The“12promises”topassengerswereintroduced11amajorefforttoimproveservice.Sincethen,airlineshavebeenredesigningwebsites,retrainingemployeesandupgrad
4、ingtechnology.Recently,DOTinspectorgeneralKennethMead,atMcCain’srequest,sent20examinerstoairportsto12whethereachairlineisdoingwhatitpromised.Meadwarnstravelersshouldn’t13toomuch.Mostofthepromisesare14bettercommunicationwithcustomers,notproblemswithflights.“Passengersshouldshowmoreun
5、derstandingtoairlinesabouttheir15tobetterairservice.”SpokeswomanShellySassonsays.“Andwhen16aremade,ittakesalongtimeforthemtobenoticed,”shesays.Now,theeffortsmaybeworking.Duringthefirstquarter,Deltahadthesecond-lowestrateofcomplaintsamongthe1710carriers.18,itsrate,alongwithothercarri
6、ers’,isupfromlastyear.McCainandotherlawmakerssaytheremaybea19topassnewconsumer-protection20.()1．A．promisedB．managedC．hopedD．refused()2．A．SoB．ButC．MerelyD．Even()3．A．skilledB．experiencedC．tiredD．puzzled()4．A．flightB．opinionC．serviceD．travel44()5．A．newsB．informationC．doubtD．article()6．
7、A．honoringB．makingC．givingD．improving()7．A．problemsB．travelersC．passengersD．complaints()8．A．quarterB．yearC．monthD．summer()9．A．customerB．companyC．governmentD．public()10．A．wishedB．agreedC．rememberedD．failed()11．A．toB．forC．asD．by()12．A．explainB．discussC．discoverD．check()13．A．travelB．ex
8、pectC．complainD．sug
