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1、2.3.1.5退换货交易Exchange/RefundProcedure--顾客需退货退款时，收银员应立即通知当班经理。CashiermustcallDutyManagerwhencustomerrequestRefund/Exchange.--当班经理先了解顾客退款理由，并请顾客提供收银条及货品，只有在顾客提供的资料有效的情况下，才进行退款交易，在收银机上，将顾客退货的货品条码、金额、购物日期、时间输入收银机内，退款交易方可完成。Firstly,DutyManagerhastotrytounderstandthereason
2、whythecustomerwantstorefundhis/herpayment,andthenaskshim/hertoprovidethereceiptandthegoods.Therefundcanbeprovidedonlyafterthecustomerprovidesallthevalidmaterials.Therefundcanbecompletedafterscanningthebarcode,enteringthevalue,thetransactioncode,thepurchasingdateandt
3、imeintothecashregister.--准确填写“退款单”（附表）上的内容，并留下顾客的姓名、地址、联络电话等资料，并由顾客在“退款单”上签名。Correctlyfillinthe(Seeattached),recordthecustomer’sname,address,contacttelephonenumber,etc,andhavethecustomersignhis/hernameonthe“RefundSheet”.--退款单必须连号使用。只允许在一本《退款本》用完后再使用另一本，
4、不允许同时使用多本。The“RefundSheet”mustbeusedaccordingtoitsserialnumberstrictly.Another“RefundSheet”bookisonlypermittedtobeusedaftertheformeronehasbeenusedup.It’snotallowedtousetwo“RefundSheet”booksatthesametime.--收银员与当值经理必须在“退款单”上签名。ThecashierandtheDutyManagershouldbothsign
5、theirnamesonthe“RefundSheet”.--将顾客提供的原始收银条与退款收银条附在退款单后，收银条上须有收银员和当班签名。Afterattachingthecustomer’soriginalreceiptandtherefundingreceiptonthe“RefundSheet”,thecashierandtheShiftManagershouldsigntheirnamesonthebothreceipts.--区域经理或区域主管须过目每张“退款单”，并在“退款单”上签字确认。TheAreaManag
6、er/AreaSupervisormustcheckeachofthe“RefundSheet”andconfirmitbysigninghis/hernameonthe“RefundSheet”.--如涉及大额退款（超过400元），须第一时间与区域经理/区域主管联络。Asforthelargesumofrefund(￥400orabove),peopleshouldcontacttheAreaManager/AreaSupervisorimmediately.--退款时应核对顾客付款方式，如以信用卡付款，退款必须发生在同一张
7、信用卡上。Whenprovidingtherefund,peopleshouldcheckthepaymentmethod.Ifitwaspaidbycreditcard,peoplemustrefundthepaymenttothesamecreditcard.双倍差价退款运作流程Theprocedureforthetwicepricedifferencerefund1、顾客需退款时，收银员应立即通知当班经理。Whenthecustomerwantstorefundhis/herpayment,thecashiermusti
8、nformtheDutyManagerimmediately.2、当班经理先认真检查顾客所持的资料是否符合本次活动的退款原则，并请顾客提供当天的交易小票，在小票上盖上“已作差额处理”的章，然后在指定收银机进行退款交易。Firstly,DutyManagershouldcare
