城市轨道交通客运服务英语智慧树知到课后章节答案2023年下成都工业职业技术学院.docx

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城市轨道交通客运服务英语智慧树知到课后章节答案2023年下成都工业职业技术学院成都工业职业技术学院项目一测试1.Accordingtothedifferenceoperationfunctions,thestationcanbedividedinto（）A:IntermediatestationsB:JunctioncenterstationsC:TerminalstationsD:Transferstations答案:Intermediatestations;Junctioncenterstations;Terminalstations;Transferstations2.AccordingtotheregulationsofChengduMetro,whichofthefollowingitemscannotbebroughtintoastation?（）A:guidingdogB:daggerC:foldingbikeD:balloon答案:guidingdog;dagger;balloon3.Whichofthefollowingfacilitiescanbeusedintheprocessofpurchasingaticket?（）A:FASB:AGMC:TVMD:BOM答案:TVM;BOM4.CommemorativesinglejourneyticketwillberecycledbyEXG.（）A:对B:错答案:对 1.Whatkindofticketisusedbymaintenancepersonneltotestequipment?（）A:ExitticketB:TestticketC:StaffticketD:Timesticket答案:Testticket2.WhichofthefollowingisnotapartofaTVM?（）A:TouchscreenB:TicketandChangeexitC:StatusbarD:Recyclingslot答案:Recyclingslot3.PassengercouldnotpasstheAGMifhis/herStoredValueTicketisoutofbalance.（）A:错B:对答案:对4.EXGcanalsobecalledinboundAGM.（）A:错B:对答案:错5.Thesentence“Mindthegapbetweenthetrainandtheplatform”isnormallyusedwhenpassengersare.（）A:toppinguptheirSVTB:passingthroughsecuritycheckC:gettingonoroffthetrainD:purchasingtheirtickets答案:gettingonoroffthetrain 项目二测试1.Youshoulddowhateveryoucandotocalmthedifficultsituationdown,whetheritembarrassedthepassengersornot.（）A:对B:错答案:错2.Whiledealingwithpassenger’scomplaint,whichisthefirststep?（）A:ComplaintresolutionB:ServiceimprovementC:ComplaintacceptanceD:Complaintinvestigation答案:Complaintacceptance3.AccordingtothepolicyofChengduMetro,passengershouldexitwithinminutesafterentry.（）A:120B:60C:200D:240答案:2404.Whattimerangearethenon-peakhoursofChengduMetro?（）A:7:39-9:00pmB:7:30-9:00amC:6:30-7:30amD:5:30-7:00pm答案:7:39-9:00pm;6:30-7:30am5.Howmanyaccompanypersonsareallowedtotakethesametrainforfreewithaseveredisablepassenger?（）A:2B:0C:3D:1答案:1 项目三测试1.Ifapassenger’sluggageismissing,youshouldaskhim/hertowritedownitscharacteristic.Itiscalledregistrationstepinhandlinglostproperty.（）A:错B:对答案:对2.Asastationattendant,whichofthefollowingistherightthingtodo?（）A:Ifyoufindthegenerallost,youmustsendthemtotheLostandFoundCenter.B:Ifyoufindfoodandperishablegoods,youmusttransferthemtotheLostandFoundCenter.C:Ifyoufindcash,youmustfillintheRegistrationFormofLost.D:Ifyoufinddangerousgoods,youmusttransferthemtothemetropoliceatonce.答案:Ifyoufindcash,youmustfillintheRegistrationFormofLost.3.Assoonasthestationiscrowdedwithpassengers,Wemustcontrolpassengerflowandrefundtheirtickets.（）A:错B:对答案:错4.FordecisioncriteriaoftheFirst-degreelargepassengerflow,whatpercentoftheeffectiveareawillpassengersattheplatformcover?（）A:70%B:80%C:60%D:90%答案:80% 1.Whatisnottherightsuggestionforpassengersincaseofgettingcaught?（）A:PleasereopenthePSD.B:Pleasewaitforthenexttrainincaseunnecessaryinjuryhappens.C:Pleasegetreadyaheadoftime.D:Pleasedon’tgetoffwhenthePSDisclosing.答案:PleasereopenthePSD.2.Ifsomethingfallsdownintotheraillinearea,firstofall,weshouldcheckwhetheritwould(C)thetrainservice.（）A:haveaffectonB:haveeffectonC:effectD:affect答案:haveeffecton;affect3.Howmanyemergencystopbuttonsshouldbeinstalledoneachsideoftheplatform?（）A:4B:3C:2D:1答案:24.Whichofthefollowingsituationdoesnotneedbroadcasting?（）A:temporarystopB:powerfailureC:AGMfailureD:AFCfailure答案:AGMfailure5.Whichofthefollowingdoesnotbelongtoservicetimelighting?（）A:guidinglightingB:advertisementlightingC:emergencylightingD:thelightingforequipmentandmanagementareas答案:emergencylighting 1.Inseconddegreelargepassengerflowsituation,theservicelevelandqualityofthesituationwillbeinfluenced,butitnotlikelytocausepassengers’injuryaccident.（）A:对B:错答案:对