communicating with more confidence外语英文电子书

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1、ContentsAbouttheauthorxiiiIntroduction1Howtousethisguide1Whatyouwilllearnfromthisguide21Anyonecancommunicate,can’tthey?3Whatiscommunication?5Whatmakesaconfidentcommunicator?5Thebenefitsofconfidentcommunication7Whenconfidentcommunicationcanhelp8Howcanyouimprove

2、communicationskills?9Insummary102Goodcommunicationstartswithinus11Whatinfluencesus?12Whatabouttheinternalfactors?15Attitudesandperceptions15Values18Prejudices18Preconceivedideas19Handlingcriticism21Givingconstructivecriticism24viiHandlingcriticisminapersonalre

3、lationship24Insummary263Buildingconfidence29Whatisself-esteem?30Howcanweimproveourself-esteem?32Yourinnervoice34Insummary374Yourappearance–clothesandgrooming39Clothes40Colour45Attendinganinterview50Givingapresentation51Goodgroomingisessential52Makeup53Insummar

4、y545Bodylanguage–greetingsandintroductions57Gettherightinnervoice58Greetingsandintroductions59Eyecontact60Thesmile61Thehandshake61Thefriendlyhandshake62Buildingrapportthroughthehandshake64Thedominantperson’shandshake64Thesuperiorperson’shandshake64Insummary67v

5、iii6Bodylanguageindifferentsituations69Enteringacrowdedroom69Lookfortheloneperson71Joinaqueue72Whatifyougetstuckwiththebore?72Personalspace73Interviews74Givingpresentations77Overcomingnervousness78Meetings80First,wheretosit81Otherwaystoenhanceyourpower82Eyecon

6、tact84Insummary857Bodylanguage–postures,gesturesandstance87Bewaremannerisms88Dominant/aggressivebodylanguage88Nervousbodylanguage92Assertivebodylanguage94Insummary968Openingandstructuringconversations97Openquestions98Closedquestions98Genderdifferences100Howmen

7、breaktheice101Howwomenstartconversations102Buildingconversations104Insummary108ix9Howwespeak111Thestructureofspeech112Thefour-partstatement114Insummary11910Watchyourlanguage121Don’tbetooapologetic122Tone,pitchandpace123Insummary12511Listeningskills127Casuallis

8、tening128Criticallistening128Whatstopsuslistening?129Sohowcanweimproveourlisteningskills?130Insummary13112Gettingonsomeone’swavelength133Personalitytraits134TypeA–dominance135TypeB