70271 (actualtests) maintaining and troubleshooting microsoft windows xp for desktop support technicians外语英文电子书

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1、Exam:070-271Title:SupportingUsersandTroubleshootingaMSWindowsXPOSVer:07.23.04070-271MissingExplanationofSecAwillbeprovidedinthenextupdate.SectionAQUESTION1YouaredesktopsupporttechnicianforCertkiller.com.Auserusesaprinterthatisattachedlocallytohercomputer.Theuserreport

2、sthattheprinterisnotworking.Whensheopenstheprintqueue,sheseesthatthefirstprintjobhasthefollowingstatus:"Deleting-Error,"Otherprintjobsarewaitingbehindthatfirstjob.Shestatesthattheprintqueuehasnotchangedforanhour.Youneedtoensurethattheuser'sprinterworksproperly.Youneed

3、toachievethisgoalwithoutrequiringtheusertoreprinttheotherprintjobsthatarewaitingthequeue.Whatshouldyoudo?A.InstructtheusertoselectPauseprintingontheprintermenuintheprintqueue.B.RemotelystopandrestartthePrintSpoolerserviceontheuser'scomputer.C.Remotelystopandrestartthe

4、Workstationserviceontheuser'scomputer.D.Instructtheusertodeleteandre-createthelocalprinterobjectinWindowsExplorerAnswer:BQUESTION2YouareadesktopsupporttechnicianforCertkiller.com.AuserhasaprinterattachedlocallytoherWindowsXPProfessionalclientcomputer.Theuserreportstha

5、ttheprinterisnotworkingproperly,Whensheprintsaone-pageWorddocument,theprinterproducesseveralpages,eachwithonelineofrandomcharacters,Theuserstatesthattheprinterisnew,andthatsheinstalledaprinterdriverfromthemanufacturer'sWebsite.Youneedtoensurethattheuser'sprinterworksp

6、roperly.Whatshouldyoudo?A.InstructtheusertoinstalltheWindowsXP-compatibleprinterdriverthatwassuppliedwiththeprinter.B.Instructtheusertomodifytheprinter'spropertiesinWindowssothattheprintmodeissettoRaw.C.RemotelystopandrestartthePrintSpoolerserviceontheuser'scomputer.D

7、.RemotelyuseSystemRestoreontheuser'scomputertorollbacktoSystemRestorepointpriortotheprinterdriverinstallation.Answer:AActualtests.com-ThePowerofKnowing070-271QUESTION3YouareadesktopsupporttechnicianforCertkiller.com.AuserinthesalesdepartmentusesaWindowsXPProfessionalc

8、omputer.ThecomputercontainsasharedfoldernamedSalesDocs,whichcontainsseveralMicrosoftWorddocuments.TheSalesDocsfolderisconfig