DB3206∕T 1007-2020 家居保洁服务规范(南通市)

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1、ICS03.080.30CCSA12备案号：DB3206江苏省南通市地方标准DB3206/T1007—2020家居保洁服务规范Homecleaningservicespecification20-12-28发布2020-12-31实施南通市市场监督管理局发布DB3206/T1007—2020目次前言................................................................................II1范围......................................................

2、........................12规范性引用文件....................................................................13术语和定义........................................................................14服务分类..........................................................................15服务机构要求.....................

3、.................................................25.1基本要求......................................................................25.2人员要求......................................................................25.3培训要求......................................................................25.4档案

4、管理......................................................................25.5安全要求......................................................................26保洁员要求........................................................................26.1保洁员职业道德.................................................

5、...............26.2保洁员行为规范................................................................36.3保洁员的服务技能要求..........................................................36.4保洁员要求身体健康............................................................37用品、用具要求.............................................

6、.......................38服务流程..........................................................................38.1服务的准备....................................................................38.2服务的实施....................................................................48.3服务验收及回访.....................

7、...........................................49服务质量要求......................................................................49.1保洁服务基本顺序..............................................................49.2常规保洁服务质量要求.........................................................