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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYShouldAppliedTheReignofZeroDevicesmodifyanypartofitszero-Tolerancetoleranceprogram?FourcommentatorsofferbyBenGersonexpertadvice.•ReprintR0611AActionsthatdamageacompanyanditsemployeesshouldbestampedout,everyonewouldagree.Butshouldthepeoplerespons
2、iblebestampedout,too?HBRCASESTUDYTheReignofZeroTolerancebyBenGerson“Mr.Pemberton?”manager.Theguardshadradioedherthatthe“Yes,that’sme,”Simonreplieddistractedly,targetwasn’tputtingupmuchresistance.hisbackturned.“Yourpersonalbelongingswillbemessen-Thetwoburlygentlemenwhohadsuddenlyge
3、redtoyourhomelatertoday,”SallietoldSi-enteredSimon’sworkpoddidnothavetoiden-mon.“Allwork-relatedmaterialsstayhere.Youtifythemselves;thetanuniformsofAppliedwillreceivealetterfromHRlistingthepoliciesDevices’securitydetailwouldsoondothatwellyouviolatedandthetermsofyourseverance.”enou
4、gh.ThethreewaitedforSimontoslipbehind“Comewithus,please.”WithinsecondsthewheelandstarttheengineofhisgreenSimondiscoveredhereallyhadnochoice,asFocushatchbackbeforegrimlynoddingtheirthetwoguards,nowstandingbehindhischair,good-byesunderthebeatingsun.eachplacedahandunderoneofhiselbows
5、andAsSimonwouldberemindedbyregisteredswiftlybroughthimtohisfeet.mailthenextday,unauthorizede-mailingand“Whatisgoingonhere?”Simoncried,moreInternetusewarrantedterminationatAppliedthanonce.Butthematerialschemistwasal-Devices.Ayearearlier,thecompanyhadreadybeingquicksteppedoutofhiswo
6、rkareaadoptedazero-toleranceprogram,whichbyanddownthelongwhitecorridorleadingtothispointcoveredawiderangeofconduct.Thetheemployeeparkinglot.GreetingSimonasletterwouldexplainthateveryelementofthethesmallgroupreachedhiscarwassomeonepolicycouldbefoundonAD’sintranet,consti-he’dneverla
7、ideyesonbefore—awomanwhotuting“constructivenotification.”introducedherselfasSallieTillotson,anHRSuddenunemploymentwasonlyoneofSi-OPYRIGHT©2006HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.CHBR’scases,whicharefictional,presentcommonmanagerialdilemmasandofferconcretesol
8、utionsfromexperts.harvardbusiness
