quality uncertainty and perception information asymmetry and management of quali

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1、ContributionstoManagementScienceForfurthervolumes:http.//www.springer.com/series/1505.LalitWankhadelBalajiDabadeQualityUncertaintyandPerceptionInformationAsymmetryandManagementofQualityUncertaintyandQualityPerceptionLalitWankhadeProf.Dr.BalajiDabadeSGGSInstituteofSGGSInstituteofEngineering

2、&TechnologyEngineering&TechnologyDept.ProductionEngineeringDept.ProductionEngineering431606Vishnupuri431606VishnupuriNanded,MaharashtraNanded,MaharashtraIndiaIndialalitwankhade@gmail.combmdabade@gmail.comISBN978-3-7908-2194-9e-ISBN978-3-7908-2195-6DOI10.1007/978-3-7908-2195-6SpringerHeidel

3、bergDordrechtLondonNewYorkLibraryofCongressControlNumber:2010925728#Springer-VerlagBerlinHeidelberg2010Thisworkissubjecttocopyright.Allrightsarereserved,whetherthewholeorpartofthematerialisconcerned,specificallytherightsoftranslation,reprinting,reuseofillustrations,recitation,broadcasting,r

4、eproductiononmicrofilmorinanyotherway,andstorageindatabanks.DuplicationofthispublicationorpartsthereofispermittedonlyundertheprovisionsoftheGermanCopyrightLawofSeptember9,1965,initscurrentversion,andpermissionforusemustalwaysbeobtainedfromSpringer.ViolationsareliabletoprosecutionundertheGer

5、manCopyrightLaw.Theuseofgeneraldescriptivenames,registerednames,trademarks,etc.inthispublicationdoesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevantprotec-tivelawsandregulationsandthereforefreeforgeneraluse.Coverdesign:WMXDesignGmbH,Heidelberg,Germanyprint

6、edonacid-freepaperPhysica‐VerlagisabrandofSpringer‐VerlagBerlinHeidelbergSpringer‐VerlagisapartofSpringerScience+BusinessMedia(www.springer.com)PrefaceIthasbeenobservedthatthestudiesofqualityarepursuedinvariousdisciplineslikeeconomics,qualitymanagement,andmarketingscience,andareseenisolate

7、d.Thetreatmentsimpartedtothesestudiesarealsodifferentandhasthebackdropofdisciplineinwhichtheworkhasbeenpursued.Thenatureofisolationisequallyseenwhenqualityuncertaintyandperceivedqualitywerepursuedseparatelywithoutshowinganyinklingthatthesecanbecomplimentary.Ec