just in time for the holidays

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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYHowcanNorthPoleJustinTimefortheWorkshopsbetterrespondtoshiftsinHolidaysdemand?FourcommentatorsofferbyEricMcNultyexpertadvice.•ReprintR0512ANorthPoleWorkshopsisskatingonthinicewhendemandforonetoysuddenlysurgesandanothergoesfrom“in”to“over”inablink.Howcanthetea

2、mavoiddisappointingcustomers—withoutacripplingincreaseincosts?HBRCASESTUDYJustinTimefortheHolidaysbyEricMcNultyAbitingwindwhipsaroundthesprawlingtheelvesbustlingontheshopfloor.ItisjustfivemanufacturingcampusatNorthPoleWork-weeksuntilChristmas,andtheplantisinhighshops.Thestreetsbetweenthesolidbric

3、kgear.Themanisstartledbytheshort,sharpblastbuildingsarecoveredinfluffywhitesnow.Flur-ofahornandturnstofindaforkliftstackedhighriesswirlagainstthesteelygrayskyofalatewithboxespullingupalongsidehim.Novembermorning.Butthesoftglowoflight“Sorryforthehorn,Santa.Notaminutetofromthewindowsandsteadyhumofm

4、achin-waste,”saystheelfatthewheel.eryhintattheproductivityinside.“How’severythinggoing,Smitty?”SantaBuildings1and2housethecompany’smas-Clausasks.sivemailfacility,wherechildren’slettersto“ItseemsthatallthechildrenwantTimmy!”Santaaresortedandmatchedagainstadata-Theelfpausestowipeahandkerchiefacro

5、sshisbasethattracksthewriters’behaviorovertheforehead.“Wegotthenewslatelastnight—putcourseoftheyear.InsideBuilding3,gleamingthepedaltothemetalonTimmytheTinselsteelequipmentmovesboardgamesandErec-TownTrain.I’vebeenonthisfloorforalmost75torsetstowardpalletswheretheyareshrink-years,andI’veneverseen

6、itbusier.Gottarun!”wrappedandreadiedfordistributiononChrist-TheelftootsandwavesastheforkliftscootsmasEve.Redgarlandisdrapedacrossthewin-aroundSantaandheadstowardthefarendofdowsthatlinetheouterwalls,thoughnoneofthebuilding.thebusyelvesseemstonoticethefestivetouch.Alargemaninaredsuitwalksamongthe

7、AllIWantforChristmasworkers.HissmilesandwavesarereturnedbyAfewmomentslater,SantasitshighabovetheOPYRIGHT©2005HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.CHBR’scases,whicharefictional,presentcommonmanagerialdilemmas