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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYIsMaxathreat?DoSomething—He’sFivecommentatorsofferexpertadvice.AbouttoSnapbyEileenRoche•ReprintR0307AMax’scoworkersareconvincedhe’slosinghisgriponreality,andthey’rebeggingmanagementtotakeaction.There’sonlyoneproblem:He’sdonenothingwrong.HBRCASESTUD
2、YDoSomething—He’sAbouttoSnapbyEileenRoche“GuesswhoIranintoatCVSlastnight?”intohisworkplace,a.38-caliberpistolineachNicoleIanuccipausedforeffect,thenleanedinhand,andshotseveralcoworkersbeforeturn-towardhercoworkers.“Maxwasthere,inlineingoneofthegunsonhimself.Nicolecontin-attheprescrip
3、tioncounter.Icouldn’tseewhatued,“Thesethingsalwayssetoffcopycats.Andhewaspickingup,butyouknowwhatIthink?theygointerviewtheguy’sneighbors,andit’sIthinkhe’shavingsomesortofabreakdown.alwaysthesame:‘Hekepttohimself,’or‘HeThatwouldexplainwhyhe’sbeenactingsowaskindofamisfit.’Doesthatsoundl
4、ikeany-weirdlately.”oneweknow?”“Oh,comeon,Nicole,”Derekscoffed.“TheAsifoncue,MaxDyerwalkedby,duckingpoorguyprobablyhasacold,andyou’vegothisheadandconcealingasbesthecouldahimonantipsychotics.Thisishowrumorsgetpaperplatebendingundertheweightofthreestarted.”bagels.Itwaseasytoimaginethis
5、tall,awkward“IknoweveryonearoundherethinksI’mamanasthekidnobodywantedtoplaywithdramaqueen,”shewhispered,“buthonestly,backingradeschool.Hisbeardneededtrim-doesn’thegiveyouthecreeps?Imean,Iusedming,hisshirtwasuntucked,therewerecoffeetothinkhewasjustaharmlessoddball,butha-stainsonhispan
6、ts,eventhelensesofhisglassesven’tyounoticedhe’sgettingworse—like,everwerespeckledwithdirt.WhenhewasoutofsincelastTuesday?”earshot,Nicolearchedherbrowandcontinued,Noonehadtoberemindedofthesignifi-“Themanwillnotevenmakeeyecontact.I’mcanceoflastTuesday.Thatwasthedayadis-tellingyou,he’saf
7、reak.”gruntledofficeworkerinSeattlehadwalked“Andwhat’swiththestockpilingoffood?”©2003BYHARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.HBR’scases,whicharefictional,presentcommonmanagerialdilemmasandofferconcretesolutionsfromexperts.harvardbusinessreview•july2003page1DoSome
8、thing—He’sAb
