酒店常用英语词汇及对话用语

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1、酒店常用英语词汇及对话用语■服务台常用词汇management经营、管理marketprice市价cashier'sdesk兑换处coin硬币accountingdesk帐务处check_outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房…perthousand千分之…spare(形)多

2、余的postpone(动)延期cancel(动)取消traveller'scheque旅行支票pay(动)付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询

3、处luggagelabel行李标签overbooking超额订房…percent百分之…reasonable(形)合理的cash(动)兑换keep(动)保留、保存bankdraft汇票accept(动)接受procedurefee手续费fillintheform填表■电讯服务operator电话员housephone内部电话specialline专线dialanumber拨号码holdtheline别挂电话can'tputsomebodythrough接不通ordinarytelegram普通电话receive

4、r听筒cityphone城市电话telephonenumber电话号码replacethephone挂上电话line,please.请接外线。thelineisbusy(engaged)占线。sendatelegram(cable)发电报longdistance长途电话telephonedirectory电话簿callsomebodyup打电话给某人can'thearsomebody听不见can'tgetthrough打不通inlandtelegram国内电报ordinarymail平信switchboard交

5、换台centralexchange电话总局theconnectionisbad.听不清。expresstelegram加快电报specialdespatch专电registeredfee挂号邮资postcard明信片■客房设备、用品escalator自动楼梯bookshelf书架groundfloor(英)底，层，一楼cabinet橱柜switch开关venetianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜firstfloor(英)二

6、楼，(美)一楼foldingscreen屏风hanger挂钩plug插头wall_plate壁上挂盘chinesepainting国画elevator,lift电梯drawer抽屉secondfloor(英)三楼，(美)二楼spring弹簧cushion靠垫，垫子socket插座，插口sitting_room起居室voltage电压floor楼层，地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶transformer变压器n

7、ameofhotel’sdepartments酒店部门名称accountingdepartment财务部nightclub夜总会lobbybar大堂吧musicbar音乐吧beautysalon美容中心businesscentre商务中心cashier’s收银处chineserestaurant中餐厅coffeeshop咖啡厅engineeringdepartment工程部foodandbeveragedepartment餐饮部frontofficereception前台办公室housekeepingdepar

8、tment客房部laundry洗衣部recreationdepartment娱乐部reservation订房部roomservice送餐部securitydepartment保安部humanresourcedepartment人力资源部trainingdepartment培训部westernrestaurant西餐厅executiveoffice行政办公室public&salesdep