unit 3--1 教案纸

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1、Unit3Listening&SpeakingTeachingProcedure:I.Greetingsandleadingin.1.Todaywe’lltakeupanewunit,Unit3.Inthisunit,you’lllearntoaskquestionstoknowcustomers’need,understandtheimportantroleofaserveranduseup-sellingtechniques.II.Warm-up1.Activity1:Somepeoplearetalkingabouttheservicethey’verecei

2、ved.Havetheyreceivedgoodorbadservice?WriteGforgoodorBforbadintheblanks.1)Discussion.2)Judgeiftheserviceisgoodorbad.3)Exchangetheirideas.2.Activity2:Discussingroups:Whatshouldbedoneimprovethebadservicementionedabove.3.Somepoints:1)Thewaiterwastalkingonthephonewhiletakingmyorder.服务员一边给我点

3、单一边打电话。#onthephonee.g.Youarewantedonthephone.#takeone’sorder为……提供点菜服务。e.g.MayItaketheorderforyounow?现在可以为您点菜了吗？2)Iaskedaclerkforhelpandgotaneyerollandbigsighasresponse.我请一名店员帮忙，得到的答复却是白眼，外加一声长叹。#asksb.forsth.向某人要某物e.g.IaskedhimforhelpwhenIwasintrouble.Wecan’talwaysaskourparentsformoney

4、.#eyeroll眼球转动getaneyeroll被翻白眼#sigh [sai]n.叹息(声)vi.叹息，叹气bigsigh长叹3)Thestoreclerktoldmeaboutacouponthathelpedmesavealot.销售员告诉我可以使用优惠券，帮我省了不少钱。#coupon n.礼券，优惠券#savealot节省很多…e.g.Hereisacouponfortoday’sbread.Thiscouponmaysavealotforme.III.ListeningandSpeakingA.CheckingIn1.Newwordsandexpress

5、ions.1)attendv.照顾2)checkin登记住店R:checkout3)clerkn.旅馆服务台接待员；职员4)reservationn.预订reservev.5)correctadj.正确的6)upperadj.较高的7)awayfrom远离8)fillv.填写fillin/out9)registrationn.登记10)formn.表格fillouttheregistrationform11)furtheradj.更多的;更远的；进一步的e.g.Iwillgoabroadforfurtherstudy.12)frontdesk前台，总台13)assi

6、stancen.帮助14)managev.能解决（问题）；应付（困难局面等）1.Activity1:Listentotheconversationandtickwhereithappens.1).FirstshowSsthreepicturesandjudgewheretheyshow.2).ListentotheCDandtickwhereithappens.3).Checkup.2.Activity2:Listenagain.Thenunderlinethequestionsaskedbythehotelclerk..1).Sslistentothetapean

7、dunderlinethequestions.2).Checkup.Clerk:WelcometotheSheraton.MayIhelpyou?Guest:I’dliketocheckin.Ihaveareservation.Clerk:What’syourname,please?Guest:PhillipParker.Clerk:Yes,Mr.Parker.Yourequiredasingleroomforthreenights,isthatcorrect?Guest:Yes,couldIhavearoomontheupperfloors,awayfromt