组级干部训练学员手册

组级干部训练学员手册

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时间:2018-01-10

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1、组级干部训练学员手册主办单位:顶新国际集团总部人力资源部教育训练中心制(不得翻印)目录1.目录·····························································第1页2-41-.前言·····························································第2页3.训练目的························································第2页4.训

2、练方式························································第2页5.训练课表························································第3页6.训练中心环境介绍···············································第5页7.学员守则························································第6

3、页8.学员住宿安排···················································第7页课程部分:9.相见欢··························································第8页10.组长的角色与职能·············································第10页11.会议的组织与管理·············································第

4、12页12.部门间的运作与协调···········································第14页13.5S推动与实物演练···········································第16页14.工作计划拟订··················································第18页-41-15.标准文件制作与管理···········································第20页16.时

5、间管理······················································第22页17.档案管理······················································第24页18.团队精神······················································第26页19.工作教导·····················································

6、·第28页20.工作方法······················································第30页21.人际沟通······················································第32页22.问题分析与解决···············································第34页23.成本观念················································

7、······第36页24.人事制度概论·················································第38页25.附录···························································第40页附件一督课人员及训练中心主管等相关人员联络电话附件二天津(北京)至—各地火车时刻表附件三天津(北京)至—各地航班时刻表附件四科隆客运时刻表附件五训练队歌曲目参考-41-2、前言组长处于组织的最基层的领导地位,他由普通的组织

8、成员成长起来,首先在工作技能上强于其他成员,但在人员的管理技巧、管理方式、方法上没有经验或经验不足,他将经历从只要求管理好自己到管理好他人的过渡时期,因此首先应要让他了解作为一个基层领导必须具备:v工作上的知识:主管人员必须对本岗位业务精通,熟悉工作中的每一个环节及处理方法,而且力求做到较部属更精益求精,严格要求自己,并做到不耻下问v责任的知识:主管人员必须了解自己的角色和职能,做到“热心、留心、用心、真心、忠心”v领导技能:领导的技能可以帮助主管人员改进与部属相处的能力,可利用职

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