【服务管理】职位描述旅游知识培训主管.docx

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1、职位描述文件职位识别信息职位名称Head,travelAcademy职位编号CCSZ0009工作地点ContactCenter版本号V1.0工作网络关系直接上级职位VP,Operations直接T级职位Asst.Manager,TrainingLeaders&TrainingAdministrator直接T级人数直接管辖团队业务指导职位Sr.VP,ContactCenter;GeneralManagersofotherdepartments对职位产生影响的外部机构任职资格教育程度Graduate工作经验?7yearsTraininga

2、ndDevelopment经验inwhich3yearsshouldbeinmanagerialrole培训经历专业技能?Trainingacademyinairline,hotel,travelorserviceindustry职位目的与职责职位目的（存在的理由，限制和目标）Toprovidequalitytrainingservicestosupportefficientoperationsofthecon职责范围（名称、定义、该职责所要达到的结果/目标）Operationallevel?Toprepare,approveandc

3、loselymonitordepartmentaloperatingbudgetandexpense?Toformulateshorttermandlongtermtraininganddevelopmentplanastoenablingco?Tocollaboratewithfellowsteaminordertoaccurateforeseentheeverchanginginterna?Toproposeandengageexternaltrainingvendorsastoprovideanydevelopmentaland

4、?Toactasgap-keepersandensureallthenewrecruitedcanmeetmin.operatingstandard?Toplanandimplemente-learningportalandmeasureitseffectiveness.?Topartnerwithrecruitmentteamandensurenon-stoppedsupplyofcompetenthuma?Toleadandmotivateteams,monitorperformanceandworkwithbuddyteamst

5、ocontin?ToidentifytertiaryinstitutionsandimplementbridgingprogramstogrowpotentialTra?Toretaingrowanddevelopcompetentteammembersinordertocopewithfuturebusin?TomeasureandimprovetrainingeffectivenessandreasonableROI.