职位描述技术副总裁.docx

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1、精品文档，值得拥有职位描述文件职位识别信息职位名称技术部总经理所属部门资讯科技部职位编号所在城市SZ工作地点资讯科技部出差要求□无□偶尔□经常□常驻版本号V1.0生效日期2005年5月15日工作网络关系直接上级职位资讯科技部总监汇报职位TechnicalSupportManager;直接下级职位ApplicationDevelopment薪□无□建议权□决定权Manager;Knowledge酬Manager人员管理直接下级人数3绩□无□建议权□决定权权限效直接管辖团队15配□无□建议权□决定权备业务指导职

2、位CTO,GeneralManagerofotherdepartments对职位产生影受到职位影响的外部机响的外部机构构任职资格教育程度Graduate专业方向SeniormanagementincontactcentertechnologyMorethan8yearsIT工作经验experienceinMNCs,4of行业经验ContactcenterITwhichinChinacontactcenterindustry?Control培训经历管理技能?Planning?Delegation?Coordi

3、nation1/3精品文档，值得拥有?Contactcentertechnologymanagement?ContactCenterprojectmanagement?Knowledgeonhardwareandclient/serverapplication,database?Communication专业技能administration.通用技能?Leadershipandpeople?Knowledgeoncontactmanagementcentre/pagingcentresystems,LAN/

4、WANmanagementandACD/IVRSsupport.职位目的与职责职位目的（存在Tobuild,manageandmaintainastate-of-the-artcontactcenterplatformforthe的理由，限制和company目标）责任级别职责范围（全部/衡量标准(名称、定义、该职责所要达到的结果/目标)部分/协(数量、质量)助）?Tobuild,manageandmaintainareliable,stable,业multi-channelaccessible,务战略层面f

5、lexible,easilyexpandable?Full类andeasilycompatiblecontactcenterplatformtosupportbusinessgrowth?Seniormanagementassessment2/3OperationalLevel精品文档，值得拥有?Tocarryouttechnology/solutiondevelopmentandevaluationtocontinuouslyenrichthecontactcenterplatformandadopt

6、the?KPIsonsystemsstate-of-the-arttechnologytothecontactcentresystemsfor?InternalcustomerimprovingefficiencyandsatisfactionproductivityAll?Externalcustomer?Todesign,implement,developsatisfactionleadingedgecontact-centreCTI?Staffattritiontechnology.?Todesign

7、andimplementcustomizedsolutionstomeetvariouschangingprogramdemandsandbusinessneeds.3/3