酒店英语面试常用英文问题及答案.doc

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1、1.Wouldyoupleasegiveusabriefintroductiontothereservationservice?Whenwetravelortakepartinmeetingsthatneedtogoout,Wecanmeetourneedsbybooking,Therearemanywaystoreserve,Suchastelephonereservation,internetreservationandsoon.Wecanbookticket,hotel,restaurantinthisways.Ithinkreservationserviceisver

2、yconvenientforus.2.YouareaFrontOfficeManager(FOM)ofahotelandyouarehelpingabusinessguesttocheckout.Youfindasmallandbeautifulvaseintheguestroomismissing,howwillyoudealwiththisproblem?IfIamthehotelFrontOfficeManager,whentheguestcheckingout,Iwilltaketheguesttotheplacewherethepeoplearefewandsayt

3、ohimorher.Whenthestaffcleanedtheroom,Thestaffsaidthatanexpensivevasewasnotfoundinhisorherroom.Thenasktheguestwhetherheorsheisnotcareful,whenpackingtheluggage,letthevaseintotheluggagecarrier.Orputitinaplacewherewecannotseeit.Pleaseasktheguesttohelpusfindthevase.Iftheguestwanttocollectthevase

4、,heorshehastopaymoneytothehotel.Finally,Ifwecannotfindthevase,IthinkIwillpayforthevaseforthehotel.1.WouldyoupleasetellusthethedefinitionofVIP?WhatarethedifferencesbetweenVIPguestsandotherguests?ThefullnameofVIPisimportantperson.VIPguestsarethemostimportantcustomermarketinthehotel.VIPguestsa

5、ndordinaryguestsinthehoteltoenjoythetreatmentandservicestandardsaredifferent,TheidentityoftheVIPguestsismoredistinguishedthantheordinaryguests.2.Whyishousekeepingadepartmentofprimaryimportanceinthehoteloperations?Thehousekeepingdepartmentisveryimportantintheoperationofthehotel.Itistheeconom

6、iclifelineoftheeconomicsourcesofthehotel.3.Howaretheactivitiesofthefrontdeskandthehousekeepingdepartmentcloselycontacted?Thecheckinofeveryguestneedtobehandledatthefrontdesk.Alltheguestshaveanyneedtheycancallthefrontdesk,andthenthefrontdesktoinformotherdepartmenttohelptheguesttosolvetheprobl

7、em.sotheyareincloselycontact.4.Whyisthefoodandbeveragedepartmentisveryimportantdivisionofahotel?Thefoodandbeveragedepartmentisveryimportantintheoperationofthehotel.Itistheeconomiclifelineoftheeconomicsourcesofthehotel.1.Whatkindsofskillsisawaiterrequired