抱怨信写法的课件.ppt

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1、如何写投诉信——Aletterofcomplaint1.Lettersofcomplaint(抱怨信):购买的商品发现有毛病,对商品质量,或某项服务不满意,你会写信投诉,但需注意的是写投诉信是为了求得解决问题而不是泄愤，因此写信时态度要诚恳、礼貌委婉。2.格式:称呼不必写出收信人的姓名,只需简单地写DearSir3.一般包括三个内容:1).写信的目的2).投诉或抱怨的内容/原因3).处理意见和要求.书写简洁,开门见山,直截了当.常用套语A．投诉信开头常用句式(beginning)1.I'mwritingtoyoufor(投诉原因).2.I'mwrit

2、ingtocomplainabout(投诉原因).3.Iamwritingtoexpressmydisappointmentwith.4.I'msorrytobotheryoubut.B.主体（body）1.Therearesomeproblemswith.Firstly/Tobeginwith/Inthefirstplace,(首先：抱怨的第一个方面).Secondly/Inthesecondplace,(其次：抱怨的第二个方面)/What’sworse(更糟糕的是),.2.However,Whatismore,Therefore,3.I'meag

3、ertoknowwhether.4.I'dlikeafullrefund/anewoneifpossible.C.投诉信结尾(ending)1.Iwouldappreciateitifyoucouldtakemycomplaintintoconsideration.2.Iwouldbegratefulifyoucouldsettlemycomplaintassoonaspossible.3.I'mreallylookingforwardtoyourreply.写作模板Dear_____,I'mwritingtocomplainabout.Therea

4、resomethingwrongwith.Tobeginwith,.Whatisworse,.I'meagertoknowwhetheryou.Iwouldappreciateitifyoucouldtakemycomplaintintoconsideration.I'mreallylookingforwardtoyourreply.Yourssincerely,(署名)DearSir,I’mwritingtosaythatI’mnotsatisfiedwiththefridgeIboughttwoweeksago.Ifoundsomethingwr

5、ongwithit.Inthefirstplace,the“COLDCONTROL”doesn’tworkwell.Inthesecondplace,whenitstartsitmakesaloudnoise.Irangyourservicecenterseveraltimes,butnobodycame.Ihopeyou’lllookintothematterandsendsomeonetorepairitorchangeanotheroneforme.Orelse(否则，要不然),takebackthefridgeandI’llgetmyrefu

6、nd.I’mlookingforwardtoyourreply.Thankyou.Yourssincerely,LiLan假设你是李华。最近在某购物网站买了一部电子词典，使用几天后，发现它经常死机（出故障）而且耗电很快。请你给卖家写一封投诉信。注意：1、词数100字左右；2、可适当增加细节。以使行文连贯。可参考词汇：电子词典：anelectronicdictionary出故障：breakdown/doesworkwell电池：battery写作训练