培训实用十大技巧（PPT34页)复习过程.ppt

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1、培训实用十大技巧（PPT34页)GroupDiscussion小组讨论Whatdoeffectivefacilitatorssay/do?优秀的培训师会说或做什么?Whatdoineffectivefacilitatorssay/do?无效的培训师会说或做什么?WhatmakesaGOODfacilitator?什么是好的培训师?Createlearningmotivation创造学习动机Friendlyandwillingtolisten友善和善于倾听Highproficiencyofthesubject对课程有深刻的认识Provideeffectivefeedback提供有效的

2、反馈Clearandpreciseexpression清楚和准确的表达Handlequestionseffectively有效的解答问题Rolesofafacilitator培训师的角色Respondtolearners’needs对学员的需求作出反应Createasafeenvironment创造理想的学习环境Achievebehavioralchange使学员有行为上的改变EffectiveFacilitationModel有效的培训模型(1)TECHNICALKNOWLEDGE(2)PREPARATION(3)FACILITATIONSKILLS(4)EVALUATIONDe

3、siredOutcomeObjectiveChangesLearnersNeedsTNATrainingDesignContent&ChunkingLearningMethodsImplementationPlanningDates&VenueCommunicationwithLearnersRapportBuildingCoachingProcessMgtFormalPresentationContinuousImprovementLevel1-4EvaluationEffectiveFacilitationEffectiveFacilitationModel有效的培训模型(1)

4、技术知识(2)培训前准备(3)培训技巧(4)评估期望结果课程目标培训后的改变学员训需求培训需求分析课程设计内容、步骤和活动教学方式课程实施计划日期和地点与学员沟通培训信息创造良好的氛围辅导程序管理正式表达持续改进四个层面的评估有效的培训FacilitationSkills培训技巧ⅠRapportBuilding创造良好的氛围ⅡCoaching辅导ⅢProcessManagement程序管理ⅣFormalPresentation正式表达4MajorFacilitationSkillCategories四大培训技巧类别ⅠRapportBuilding创造良好的氛围FS1-Maintai

5、norenhanceself-esteem维护自尊，增强自信FS2-Listenandrespondwithempathy仔细聆听，善意回应FS3-Askforhelpandencourageinvolvement谋求协助，促进参与FS1-MaintainorEnhanceSelf-esteem维护自尊，增强自信Specificallyandsincerelyacknowledgepeople’sideasandsuggestions明确并有诚意地认可学员的意见和建议Identify,compliment,andbuildonpeople’sachievements.确定和表扬学

6、员的成就Avoiddemeaningwordsoractions避免有伤自尊心的言语及动作Expressconfidenceinpeople’sabilitytoapplynewconceptsandskills鼓励学员充分应用所学的技能Createaclimateinwhichpeoplearemorelikelytocommunicateopenly.创建公开交流的氛围Example例子Dave:“Ithinktheguyinthevideodidagoodjobofrunningthemeeting,especiallywhenthegroupgotsidetracked.H

7、esaidheunderstoodtheirconcerns,andthenhelistedthemonanissuecharttodiscusslater.”“我觉得录像里的人把会议主持得很好.尤其是当大家转移目标时,他说他了解了他们的疑问,并且把问题全列下来放在issuechart内以便之后再讨论.”Facilitator:“Dave,youobviouslyseehowimportantitistoaddressconcernsandfocusbackonthe