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1、1Unit7(B)Thank-youletterComplaintletterInvitationletterInpersonalletters,wordsandexpressionsusedinpersonallettersshouldbewarm,closeandfriendly,usingthefirstpersonsingularform.Inofficialletters,thecontentshouldbeformal,politeandproper.FormatandPatternsInformal
2、letters:Date,Salutation,Body,ComplimentaryclosingSignatureFormalletters:Heading,Insideaddress,SalutationBody,ComplimentaryclosingSignatureThank-youletterAthank–youletterisnotnecessarilylong,butitshouldbepromptandheartfelt.Apartfromexpressingyougratitudeforhav
3、ingbeenwarmlyreceivedorhelped,youshouldalsogiveyourappreciationandpraiseinathank-youletter.Agoodthank-youlettershouldincludethecontentbelow:Expressionofheartfeltthanksforhavingbeenreceivedwithhospitality,beengivennicepresents,orbeenofferedtimelyhelp,etc.Brief
4、butsinceredescriptionofthefunction,contributionandencouragement,etc.thesehelp/giftsmayhaveresultedin.Statementsofyourgratitudeagainandyourwishofreturningthehelp.Athank-youletterforChristmaspresentDec.23,2013DearMrs.Carter：JohnandIhavebeendisplayingyourChristm
5、asgiftwithgreatpleasureandpride.Thecupsandsaucersareexquisite,andwethinkitwaswonderfulofyoutorememberthatcollectingchinaisourhobby.ManythankstoyouandMr.Carterforyourthoughtfulandgenerousgifts,andourbestwishestoyouforthenextyear!Sincerelyyours,CarolynBrewsterC
6、omplaintlettersTohavetocomplainisannoying,buttocomplainwithoutagoodreasonwillalsoannoyyourcorrespondent.Ifyoucomplain,makesureyougetyourfactsright,andifyouhavetoansweranunjustifiedcomplaint,bepoliteandrestrainedandrememberthatweallmaymakemistakes.Agoodlettero
7、fcomplaintouttoprovidethefollowinginformation:Statethepurposeoftheletterclearly.Pointoutthespecificproblemwithoutoverratinganything.Offeranyinformationavailablesuchastheordernumber,specifictypeofservice,etc.Makeclearyourrequirementortermsofcompensation.Endbye
8、xpressionconfidencethattherecipientwillgrantyourrequestanddesireforcontinuedbusiness.Ifpossible,includethephotocopiedreceipts.9Nextarethetwoinvitationletters.Afterreadingthefirstletter,pl
