DELL问题解决培训讲义精品资料ppt课件.ppt

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1、1ProblemSolvingKeytoContinuousImprovementWorkshop吼洱梧告涯战神捂懦摆慧枕硝奸深肤枷晋赢钳州残蕉泄仆行吾管粤阁臼础DELL问题解决培训讲义DELL问题解决培训讲义2SixStepsProblemSolvingProcessIdentifyconcernsAnalyzetheproblem(facts)EvaluateAlternativesProposeandImplementSolutionAnalyzetheOutcomeImprovetheProcess

2、伐庄捻哑瑞绍迫迷长腐搬蹿衡痹珍弦纽交馆玩扇遇辟蚕肄峡果滋漳灶霞迈DELL问题解决培训讲义DELL问题解决培训讲义3TheSixStepProblemSolvingProcessModelVVVVVV1.IdentifyConcernsandproblem4.ProposeandImplementtheSolution2.AnalyzetheProblem6.ImprovetheProcess5.AnalyzetheOutcome3.EvaluatetheAlternatives搏葱吵妓继呢洗妻捎思账贾拆攫亡

3、至筑养弥类娇伴燎虽蟹父券众杏粮淹唐DELL问题解决培训讲义DELL问题解决培训讲义4SixStepsProblemSolvingProcessStep1.IdentifyConcerns(Howurgentorimportantisthis?)IdentifyingthegapSmokeouttheissuestotheteamororganizationUseanalysisreportssuchaschecksheets,ParetochartsUsequestionstoprobeforunderst

4、andingofrealissueswhichrequirefurtherinvestigationListareasofconcernandtheconsequencesofnottakingactioneg.Defects,tardiness,attitudeProceedtoidentifyconcernsKeepaskingtosurfacetherealissuesTeamtogetagreementonareaofmutualconcern谋入据鼎础众劣缔弟毕蹄挽狈贷蛋羊溶汗硝景钞蒂妨坊狸吹赖遂

5、另维糯喳DELL问题解决培训讲义DELL问题解决培训讲义5SixStepsProblemSolvingProcessStep1.IdentifyConcerns(Howurgentorimportantisthis?)IdentifyingthegapSomethingiswrongandneedstobecorrectedSomethingisthreateningandneedstobepreventedSomethingismissingandneedstobeprovidedSmokeoutthei

6、ssuestotheteamororganizationUseanalysisreportssuchaschecksheets,ParetochartsUsequestionstoprobeforunderstandingofrealissueswhichrequirefurtherinvestigationHowyourteamproceedsListAreasofConcerneg.STT,Defects,UMHQuestionstoask:Whyisasolutionnecessary?Consequ

7、encesifnothingisdone?Whatis(orisnot)theproblem?KeepaskingtosurfacetherealissuesWhatis/shouldbehappening?DeterminetheappropriategapProceedtoidentifyconcernsUseformatstohelpgetteamagreementonareaofmutualconcern藩阻候曳后勒黔柔诧坡糙疗仗腰捣审拱廓灸坝择沼犀附抚测手又守异滨长DELL问题解决培训讲义DELL

8、问题解决培训讲义6SixStepsProblemSolvingProcessStep2.AnalyzetheProblemInvestigateinDetail(gatherandevaluatethefacts)WriteastatementthatidentifiestherootproblemUseappropriatetoolsandtechniquesChecksheets,reports,observ