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时间:2020-09-06
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1、Unit10Oneoftheterriblecostsofconflictistheresultingdamagetorelationships.Conflictstrainsrelationshipandmakesifdifficultforpartiestorecognizethattheysharecommonneedsandgoals.Themoreseveretheconflict,thegreaterthepsychologicaldistancebetweengroups.Extremelyhostilerelationshipstendtope
2、rsistandmakesuchconflictsallthemoreserious.However,humanrelationshipsalsohavethepowertodefuseconflictandmakeiteasiertoresolve.Infact,establishingpersonalrelationshipsisoftena(n)effectivewaytosolveconflict.Conflictscannotbegenuinelysolvedunlesstheadversariesaretiedtogetherwithsomesen
3、seofunityandcommonality.Firstestablishingpersonalrelationshipswithpeopleontheothersideoftheconflictcanhelplessenmanyoftheproblemsrelatedtoconflict.Thisisbecausepersonalrelationshipsimprovecommunicationandincreasethegenerallevelofmutualunderstandingandtrust.Asindividualsgettoknoweach
4、other,theyaremoreabletorecognizeandacknowledgetheotherside'scomplaints.Thisallowforthedevelopmentoffeelingsofsympathyandempathy.Italsoreducesthelikelihoodthatdestructivemisunderstandingwillarise.Inaddition,programsthatestablishpositivepersonalrelationshipsbetweenpartiesarekeyinpreve
5、ntingpossibleconflicts.Thisisbecausefriendlycontacthelpsadversariestogetridofstereotypesandseethe"enemy"asareal,living,feelingperson.Itmayalsocontributetoincreasedtoleranceamonghighlydiversegroups.Oncethischangeofattitudehastakenplace,thepartiescanbegintodevelopasenseofmutualunderst
6、andingandtrust.Althoughtheymaystillhavedifferentinterestsorneeds,theycanbegintoapproachtheseissuesthroughcooperationratherthanbycompetingwithortryingtodestroyeachother.Establishingrelationshipscanalsopavethewayforfriendlynegotiationsandconflictresolution.Ifnegotiatorsviewthemselvesa
7、sadversariesinaface-to-faceconfrontation,eachsidetendsdobecomedefensiveandreactive.If,ontheotherhand,negotiatorsbuildpersonalrelationshipswiththoseontheotherside,theywillfindthatmanyoftheproblemsassociatedwithstrongemotionsandpoorcommunicationaremucheasiertomanage.Unit9Accordingtoou
8、rexperience,financi
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