资源描述：
《酒店模拟训练策划书范文.doc》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。
1、西安广播电视大学开放教育酒店管理专业策划书题目：关于酒店前台、客房、餐饮的模拟训练策划书专业层次：级别：小组成员：分校工作站：指导教师：2014年5月15日她心中始终笃定的一个目标，那就是教好深山的每一个孩子，做一棵大树，守望这片深山，为这片贫瘠带来希望。pseudonymDingBingcheng),toJiangsuandZhejianginTaihuLakeareaopenedwork,towardsarmed,carriedoutguerrillarace.4peoplesuchasDingBingchengtookZhangYan,ZhouFen,fromSh
2、anghai,ZhaoAnmintroopsstationedattheborderofJiangsuandZhejiang.DingBingchengreachdual-COR,and"anti-"establishedcontactofCommunistPartymembers,whentheKuomintangmilitaryCommitteeinJiangsu,ZhejiangandDeputyCommanderoftheBrigadeinTaihuLakeandQianKangmin,DirectoroftheDepartmentoftheCommission
3、(CPC)accompaniedbyconsultationswithCommanderZhaoAnminplacementIwaspersonnelrelatedissues.QianKangminefforts,ZhaoAnminalsoagreedtosubordinateGongShengxiangBrigadegunstoformabandinTaihuLake.QianKangminhiredaboattobringGongShengxiang,togetherwithZhangYanstart,boatstocrossnearthefan,wasseize
4、dbyChengWanjun.AfterChengBuzhengJinLuWang,Directoroftraininghelpsreleasingpersonnel,buttheweaponlost.Isautumn,DingBingchengWujiangwasorderedtoopenupagain,itstaskis:towardsreconstructionguerrillas,Communist-ledteam.AlongwithLiuZirong(Liu),ZhangYan(Liu),huadabusy(ChenZhengzhi),YuZhe(ZhouFe
5、n),YeChuXiao(LuQiusheng),Henry(nandeqin),"anti-"players.FlatlookingmenShenYuezhenasaguide.ShenYuezhenDingBingchengsingleleader,ShenYuezhenspecializinginintelligencework,inSeptember,throughMaoXiaocenservedastheKMT'sCountyClerk,ShenYuezhenafterenteringtheCounty,deftlyjugglingbetweenelites,
6、wasChangShenLiqun,whoappreciated,hascreatedfavorableconditionsforgatheringintelligence.Meanwhile,ShenYuezhenintroducejindapeng(KanewakaWang),xiaoxinwasjoinedthe"resistance",alsoactivelydoingthestandingpoliticalinstructorYuQingzhiShenWenchao,SecretaryofJusticeandCountyGovernment关于酒店业务的模拟训
7、练策划书一、项目在老师指导下，由学生策划并实施的模拟实践活动。设计一组酒店业务，要求至少涵盖前台、客房、餐饮三来内容。内容包括顾客服务、酒店管理、冲突解决、酒店营销等。二、员工职责（一）前台1、负责预定销售客房2、办理客人入住流程3、办理客人离店手续4、整理当班营业额5、电话转接听服务6、解答客人疑问，处理客人的投诉、意见要求（二）客房1、客房清洁2、统计当天当班的住房表格及工作状态3、退房查房4、客人损坏物品的处理5、保持自己工作区域内的整齐、清洁工作6、处理客人投诉7、统计当天当班所用的布草和易耗品量（三）餐饮1、按时到岗，接受领班分
