酒店入住-讲稿重点讲义资料.doc

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1、AccommodationAhotelisatemporaryhomeforpeoplewhoaretraveling.Generallyspeaking,hotelscanbeclassifiedintofourcategoriesaccordingtothevariationoftheirclients.Thefirstisthecommercialhotel,whichaccommodatespeoplewhomainlytravelonbusiness.Thesecondistheresortho

2、tel,whichservestouristswhotravelforenjoyment.Thethirdistheconventionhotelwhichaimsitsservicelargelyattheconventiontrade.Thefourthistheresidenthotel,whichcaterstopeoplewhodon’twanttokeephousethemselvesandrentaccommodationsonaseasonalbasisorevenpermanently.

3、Aftertouristsarriveatthehotel,thetourguideshouldhelpthemcheckinandintroducethemtothemainfacilitiesofthehotel.Aftertheluggagearrivesatthehotel,theguideshouldhelpthetourleaderputtheroomnumbersontheluggageandhavetheluggagesenttotheroomsassoonaspossible.Thegu

4、ideshouldshowthetouriststotherestaurantwhentheyhavetheirfirstmealinthehotel,andtellthechefandthewaitersoftherestauranthowmanypeopleareinthegroup,whowillbehavingthemeal,andanyspecialrequirements.Heshouldalsotellthetouristswhentheyaretohavethemeal,anyspecia

5、larrangementsforChineseandWesternmealsandthesupplyofdrinks,etc.RelatedInformationHotelRoomAssignments1)Roomshouldbeassignedfairly.Itisimportanttorotateamongtheclients.Ifthetourgrouphasanoverseasescort,lettheescortdistributetheroomnumbers.2)Hotelserviceusu

6、allyincludelaundry,whichtakesatleastoneday.Tourmembersshouldbeadvisednottosenddelicateorveryshrinkableitems.Therearelaundrybagsinrooms,whichshouldbegiventofloorattendantorhungontheoutsidedoorknoboftheroom.3)Iftouristswillbestayingatthehotelwhichisfartherf

7、romthecenteroftownthanthehotelinthecity,thehotelisveryquietandtidy.Thispositiveaspectshouldbemadecleartoanytourmemberswhoquestionthis.TypesofHotels酒店种类inn旅馆；饭店lodge小旅馆；驿站tavern酒店caravansary马车店；大旅馆hostel招待所hotel饭店，酒店motel(motorhotel)汽车旅馆budgethotel廉价旅馆econ

8、omyhotel(one-star-hotel)一星级饭店somecomforthotel(two-star-hotel)二星级饭店averagehotel(three-star-hotel)三星级饭店highcomforthotel(four-star-hotel)四星级饭店deluxehotel(five-star-hotel)五星级饭店UsefulwordsrelatedtobedandroominthehotelA.B