流利说商务英语Level5-Unit1-Part4-How-to-Handle-Them.docx

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1、流利说商务英语Level5Unit1Part4HowtoHandleThemDifficultemployeesarehardtomanage,buttheyshouldnotbeignored.Herearesomeguidelinesthatcanhelpyouhandlethem.vObservethebehaviorBeforeactuallyapproachingthedifficultemployee,youneedtoobservetheirbehavior.Considerhowth

2、eirbehaviorhaschanged,orhowithasbeenaproblem.Collectfactsaboutthedifficultemployee’sbehaviorinsteadofspeculatingorbelievingofficerumors.vListentotheemployeeYoucanhaveaone-on-oneconversationwiththeemployeetolistentowhattheyhavetosay.Itgivesthemachanceto

3、explainandmayhelpyouidentifythecauseoftheirbehavior.Forexample,theymayhavepersonalproblemsthatmakethemnegative.Ormaybetheyfeelundervaluedorareevenunawareofhowthey’reacting.Havingaone-on-oneconversationwiththedifficultemployeemayhelpyouidentifythecauseo

4、ftheirbehavior.Maybethedifficultemployeesfeelundervaluedorareunawareofhowtheyareacting.vDiscusssolutionsOnceyouknowwhatiscausingtheirnegativebehavior,youcancomeupwithsolutionsforit.Forexample,ifanemployeefeelsundervalued,youcouldconsidergivingthemmorer

5、esponsibility.Addressingthecoreneedsofanemployeecanimprovetheirbehavior.vFollowupwiththeemployeeAfterthediscussion,regularlyfollowupwiththeemployeetochecktheirperformance.Throughouttheprocess,youneedtoofferadviceandbesupportive.Withregularfeedbackandgu

6、idance,anemployeecangraduallyimprove.Butiftheemployeehasn’tchanged,youmayneedtoinvolveHRtotakefurthermanagementactions.Ifanemployeefeelsundervalued,youcouldconsidergivingthemachallengingtask.Makesuretofollowupwiththeemployeetochecktheirperformance.Ifth

7、eemployeehasn’tchanged,youmayneedtoinvolveHRtohandlethesituation.