商务礼仪 英文版课件.ppt

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1、BusinessEtiquetteContents1、Receptionetiquette2、TablemannersReceptionetiquetteMakingIntroductionsShakinghandsTakingtheelevatorRidingExchangingbusinesscardWhataretherulesformakingintroductions?Amanisalwaysintroducedtoawoman.Ayoungpersonisalwaysintroducedtoanolderperson.Alessimpo

2、rtantpersonisalwaysintroducedtoamoreimportantperson.Asinglepersonisalwaysintroducedtoamarriedperson.MakingIntroductionsHandshakeetiquetteTheprinciplesforshakinghands:Manandwoman,womanoffershandfirst.Youngpersonandolderperson,olderpersoninitiatesahandshake.Superiorandsubordinat

3、e,superioroffershandfirst.Teacherandstudent,teacheroffershandfirst.HandshakeetiquettePleaseremember:1.Stretchrighthand.2.Standatattentionlegs,upperbodyslightlyforward.3.Eyecontact,facetohaveexpression,showingasinceresmile.4.Keepingabout3secondsisappropriateforhandshake.Handsha

4、keetiquetteDon’t:StretchlefthandHandshakewithanotherhandinthepocketHandshakeetiquetteDon’t:HandshakewithwaterorsweatHandshakewithExcessiveforceBusinesscardetiquetteTheetiquetteofexchangingbusinesscard:1.HandingbusinesscardObservingthewillandseizingthemoment.Payingattentionto

5、theorder.Beingpoliteandstandardizingtheposture.BusinesscardetiquetteTheetiquetteofexchangingbusinesscard:2.AcceptingbusinesscardBeingmodestandgentle.Readingcarefully.Placingorcollectingproperly.BusinesscardetiquetteElevatoretiquetteHoldtheelevator,guestfirst.Ifguestsarem

6、orethanone,weshouldentertheelevator,onehandholds"open“.Exitfirstenterbehind.Theetiquetteoftakingtheelevator:RidingetiquetteHost4213Driver3142RidingetiquetteHost516342Driver465231RidingetiquetteDriver213RidingetiquetteDriver36145211127891016151413TablemannersChinesetablemanner

7、-seatingWesterntablemanner-seatingDifferencebetweenChineseandWesternTablemannersSeatinginChinaTheseatofhonor,reservedforthemasterofthebanquetortheguestwithhigheststatus,istheoneinthecenterfacingeastorfacingtheentrance.Thoseofhigherpositionsitclosertothemasterofthebanquet.Thegu

8、estsoflowestpositionsitfurthestfromtheseatofhonor.Whenafamily