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1、ManagementCommunication管理沟通管理沟通的内涵和过程Skillsrequiredforagoodmanager:1)technicalskills:theseskills,however,constantlychangeandcanbecomequicklyoutdated.Whatgetsyouinthedoorwon’tnecessarilygetyoupromoted.2)relatingskills:attheheartofwhatmanagementisabout:reading,writing,speakin
2、g,listeningandthinkingatthesametime.3)conceptualskills:tolookbeyondthedetailsoftoday’sworkassignmentandseethebiggerpicture.Butifyouhaven’tformedtherelationshipstohelpyougetpromoted,youmaynotbearoundlongenoughtohavethechancetouseyourconceptualskills.communicatingisthejob!One
3、-on-oneconversationsTelephoneconversationsPresentationsPublicspeakingtolargeaudiencesWriting:theabilitytoputideasonpaperinaclear,unambiguousfashion.(remember:documentstakeonlivesoftheirown,recipientfreetodoasheseesfitwithyourwriting,evenusingitagainstyou.Soifill-consideredo
4、rexpressed)教学手段讲座课堂讨论角色扮演案例分析3A课程目标意识（Awareness）态度（Attitude）行动（Action）人生即沟通●人是社会关系的总和：父子、夫妻、同事、师生、商业伙伴等●人们之间关系的不平衡是绝对的●处理与调整关系的手段武力、法律、权威、沟通●沟通是调整关系最首要的、最普遍的手段一则故事：《名人交际失误》阿尔伯特:“谁?”女王:“我是女王.”阿尔伯特:“谁啊?”女王:“维多利亚.”阿尔伯特:“谁啊?”女王温柔地回答:“你的妻子.”Chapter1Introduction1.Agame:Chinesemur
5、murThiscourseisforyouifyouneedtospeakinamanagerial,business,government,orprofessionalcontext.大兔子，大肚子， 大肚子的大兔子， 要咬大兔子的大肚子。沟通不是万能的，但没有沟通却是万万不能的！沟通是管理的灵魂！沟通无处不在，无时不在！Prisoners’Dilemma(gametheory)Case:Twoprisoners,questionedinisolatedrooms,theonewhoconfessestheircrimesfirst
6、willbesentencedtoonly1yearinprison,theonewhorefusestoconfess,3years,butifbothdenytheircrimes,releasedrightaway.--Ifyouwereoneoftheprisoners,whatwouldyoudo?(remember:youcannotcommunicatewitheachother.)2.Prisoners’dilemma1+1=2Prisoner1Prisoner2AARR1+3=43+1=40+0=0Discussion(1)
7、：BackgroundYouareagroupofastronauts.Yourlandingvehiclehasbrokendownandlanded200milesfromthemothershiponthemoon.Mostoftheequipmentiseitherdamagedorlostandthefollowingthingsaretheonlyoneslefttolastyouforthe200milestothesafety.However,amongallthesethings,youcanonlytake8withyou
8、.Now,youhavetoreachaconsensusamongyourselvesandputtheminalistinorderofimportancean
