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ID:56375117
大小:700.00 KB
页数:26页
时间:2020-06-14
《旅游英语A级Service部分.ppt》由会员上传分享,免费在线阅读,更多相关内容在PPT专区-天天文库。
1、madeby:AngelaServiceEnglishTotalforServiceEnglish17+3TakingmessageWake-upcall1(oneguest)Wake-upcall2(group)NormalReservationUp-sellingReservationReservationnotfromtheGuestdirectlyReservationAmendmentNormalCheck-inLateCheck-inWalk-inCheck-in(withoutreservatio
2、n)InformationInquires指路SlowluggagedeliveryP163TakingbagstotheroomTicketServiceCheck-OutPaymentMethods-CashorCardExchangingForeignCurrenciesAnnoyingCallP163MissingTowelsP164CreditCardHoldP165任何两个或几个都有可能合并变成一道完整的题目Takingmessagesgreetingtakethemessagenameoftheg
3、uestwhowanttoleaveamessagetelephonenumber(contacts)detailsofthemessagerepeatthemessagetotheguestpromisethattheguestwillreceivethemessageassoonaspossible.句型:Yourmessagereads:……**具体留言时,如遇到约时间,请询问外线客人具体时间,所在场所。信息要具体!!!Wake-upcall(FIT/GROUP)greetingroomnumberand
4、name(roomnum.list)whattimeexactlysecondcallneededornotrepeatthewake-upcallinformationstotheguestspecialrequest(transportation/ticketbooking)goodnightgreetinginformationrequestexactdate(Howlong)typeoftheroomchecktheroomstatusroominformationspecialrequest(non-
5、smoking)roomrateextraserviceinfooftheguest(name;telephonenum.)guaranteedreservation(cardholder;num;expirationdate)confirm(repeat)thebookingRESERVATIONUpsellingReservationgreetinginformationrequestexactdate(Howlong)typeoftheroomchecktheroomstatus(theroomguest
6、wanthasbeenbookedup)recommendotherroomsroominformationspecialrequest(non-smoking)roomrateextraservice(transportation)infooftheguest(name;telephonenum.)guaranteedreservation(cardholder;num;expirationdate)confirm(repeat)thebooking(sendtheconf.letter)upsellingr
7、eservations句型:Iamsorrytosaysothatall...roomhavebeenbookedupforthesedays.MayIsuggest……Weonlychargeyou100RMBmore,buttherateforthisroomincludesbreakfast.specialrequest:Wouldyouliketohaveapick-upservice?Wewillsendyoutheconfirmationletterinafewminutestoconfirmthe
8、reservation.升级等级:standard--->deluxe--->suite---->executivesuiteReservationnotfromtheGuestdirectly与正常预订一样,只是需要额外询问客人姓名,并留下订房人信息以备查询。greetinginformationrequestexactdate(Howlong)typeoftheroomcheckt
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