异常矫正措施8D手法(精).ppt

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1、CorrectiveActionProcedure8-DisciplineApproach異常矯正措施-8D手法Whatis“8-D”?什么是8-DAsystemicapproachutilizedfortruerootcausefinding&problemsolving8D是一個系統化流程以發覺真因及解決問題的手法Discipline1:UseTeamApproach(用團隊方式)Discipline2:DescribeTheProblem(問題敘述)Discipline3:ContainmentPlan(緊急防制措施)Discipline4:Describ

2、eTheRootCause(描述真因)Discipline5:PermanentC/APlan(永久改善對策)Discipline6:VerificationofEffectiveness(效果確認)Discipline7:PreventRecurrence(防止再發)Discipline8:CongratulateYourTeam,CaseClosed(結案)Whenshall8-Dbeused?何時用8-DSupplier’sattributablefalloutconsistentlyexceedstheagreedDPPMgoal1.協力廠商品質超出要求的

3、DPPM目標SuppliermeetstheagreedDPPMgoalbutonefailuresymptomcontributesmorethan20%tothesupplierattributablefallout2.單一不良原因持續發生,縱使品質達到規定的DPPMAdefectoccurredthatshouldhavebeencontainedwithinthesupplier’sprocess3.廠商制程不良造成之異常Thefailingparameterwasnottestedbysupplier4.廠商未經測試的參數導致的不良Definitions

4、定義Containment-shortterm,temporaryfix緊急防制措施:短期、暫時性的CorrectiveAction-Longerterm,permanentfix改善措施：長期、永久性的Wherecontainmentactionhasbeenrequestedsuppliershouldperformariskassessmentoftheexposureintheirfinishedgoodsonandat,thiswouldnormallybebasedonafunctional/visualscreenofastatisticallysi

5、gnificantsample當緊急防制必需執行時，一定要用統計的方法評估全面篩選的風險Goals目標Containmentplanavailablewithin2workingdaysofreceiptof8-D緊急防制措施:2個工作天內提出Containmentplanimplementedwithin5workingdaysofreceiptof8-D緊急防制措施:5個工作天內執行Correctiveactionplanavailablewithin5workingdaysofreceiptof8-D永久改善計划:5個工作天內提出Agreedcorrecti

6、veactioninplacewithin3monthsofreceiptof8-D永久改善計划:從提出到導入,不得超過3個月Responsibilities責任Theoriginator:發起人Initiatethe8-D.提出8DThesupplier:協力廠商shallprovideresponsesin8-Dformat.必需用8D格式Communicate8-Ddetailsinternallyasnecessary.准備8D的詳細內容RespondwithContainment/CorrectiveActionPlansaspergoals依目標提出緊

7、急防制措施及永久改善計划ProvideweeklyupdatestovendorteamasperBusinessPlan每周更新資料并匯整報告給廠商Achievegoalsontimescalesforimplementationofcontainmentandcorrectiveactions即時完成緊急防制及改善措施以符合目標第一條:用團隊形成選擇并記錄公司內部及外部的所有團隊成員選擇團隊Champion(Champion要能排除障礙者)選擇一個組長(主持結果,并負全責)第二條:描述問題用客戶可完全了解的方法溝通描述導致問題之改變的條件數據化此改變的條件第三

8、條:緊急防