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1、Elementary ‐ Difficult Customer (B0001) A:Goodevening.MynameisFabio,I’llbeyourwaiterfortonight.MayItakeyourorder?B:No,I’mstillworkingonit.ThismenuisnoteveninEnglish.What’sgoodhere?A:Foryousir,Iwouldrecommendspaghettiandmeatballs.B:Doesitcomewithcokeandfries?A:Itcomeswithei
2、thersouporsaladandacomplimentaryglassofwine,Sir.B:I’llgowiththespaghettiandmeatballs,saladandthewine.A:Excellentchoice,yourorderwillbereadysoon.B:Howsoonissoon?A:Twentyminutes?B:Youknowwhat?I’lljustgogrababurgeracrossthestreet.Elementary ‐ Calling In Sick (B0002) A:Hello,D
3、anielspeaking,howmayIhelpyou?B:Hi,Daniel,Juliehere.A:Hi,Julie,howareyou?B:Actually,I’mfeelingquiteilltoday.A:I’msorrytohearthat.What’swrong?B:IthinkI’mcomingdownwiththeflu.Ihaveaheadache,asorethroatarunnynoseandI’mfeelingslightlyfeverish.A:Isee...soyou’recallinginsick?B:Ye
4、s,Iwashopingtotakethedayofftorecover.A:OK,then.Tryandgetsomerest.Elementary ‐Daily Life ‐ Hotel Upgrade (C0003) A:Goodafternoon.WhatcanIdoforyou?B:I’dliketocheckinplease.IhaveareservationunderthenameAnthonyRoberts.A:AllrightR.O.B.E.R.T.S...Oh,Mr.Robertswe’vebeenexpectingyo
5、u&andhereisyourkeycardtothepresidentialsuite.B:Buttheremustbesomemistake;myreservationwasforastandardroom.A:Areyousure?Letmedoublecheck.B:Yeah&Here,thisismyconfirmationnumber.A:You’rerightMr.Roberts,thereseemstobeamixup,unfortunatelywe’reoverbookedatthemoment.B:So&A:Nottow
6、orry.We’repleasedtoofferyouacomplimentaryupgrade.B:Presidentialsuitebaby!Elementary ‐The Office ‐ I need an assistant! (C0004) A:...likeItoldyoubefore,wejustdon’thavetheresourcestohireyouanassistant.B:Iunderstandthat,butthefactiswe’reunderstaffed.A:Thetimingisjustnotright.
7、Theeconomyisbad,andit’stooriskytotakeonnewstaff.B:Yeah,Iguessyou’reright....here’sanidea,whatifwehireanintern?Shewouldtakesomeoftheweightoffmyshoulders.A:She?B:Yeah,youknow,arecentgraduate.Shecouldgivemeahandwithsomeoftheseprojectsandwecouldkeepourcostsdown.A:Thatsoundsrea
8、sonable...letmeseewhatIcando.A:Tony,I’dliketointroduceyoutoyournewassistant.B:OK,great!Le
