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1、SectionⅢ GrammarⅠ.阅读理解AMillionsofpeoplepassthroughthegatesofDisney'sentertainmentparksinCalifornia,FloridaandJapaneachyear.Whatmakestheseplacesanalmostuniversalattraction?WhatmakesforeignkingsandqueensandotherimportantpeoplewanttovisittheseDisneyparks?Well,onereasonisthewaythey'retreatedoncethey
2、getthere.ThepeopleatDisneygooutoftheirwaytoservetheir“guests”，astheyprefertocallthem,andtoseethattheyenjoythemselves.Allnewemployees,fromvicepresidentstoparttimeworkers,begintheiremploymentbyattendingDisneyUniversityandtaking“TraditionsⅠ”.Here,theylearnaboutthecompany'shistory,howitismanaged,and
3、whyitissuccessful.Theyareshownhoweachdepartmentrelatestothewhole.Allemployeesareshownhowtheirpartisimportantinmakingtheparkasuccess.Afterpassing“TraditionsⅠ”，theemployeesgoontodomorespecializedtrainingfortheirspecific(具体的)jobs.Nodetail(细节)ismissed.Asimplejobliketakingticketsrequiresfoureighthour
4、daysoftraining.Whenonetickettakerwasaskedwhyittooksomuchtrainingforsuchasimple,ordinaryjob,hereplied,“Whathappensifsomeonewantstoknowwheretherestroomsare,whentheparadestartsorwhatbustotakebacktothecampgrounds?...Weneedtoknowtheanswersorwheretogetthemquickly.Ourconstantaimistohelpourguestsenjoyth
5、eparty.”EvenDisney'smanagersgetinvolvedinthedailymanagementofthepark.Everyyear,themanagersleavetheirdesksandbusinesssuitsandputonspecialserviceclothes.Forafullweek,thebossessellhotdogsoricecream,taketicketsordrivethemonorail,andtakeupanyofthe100jobsthatmaketheentertainmentparkcomealive.Themanage
6、rsagreethatthisweekhelpsthemtoseethecompany'sgoalsmoreclearly.AlltheseeffortstoservethepublicwellhavemadeWaltDisneyProductionsfamous.DisneyisconsideredbymanyasthebestmassserviceproviderinAmericaortheworld.Asonelongtimebusinessobserveroncesaid,“How6Disneytreatspeople,communicateswiththem,rewardst
7、hem,isinmyviewtheveryreasonforhisfiftyyearsofsuccess...Ihavewatched,verycarefullyandwithgreatrespectandadmiration,thetheoryandpracticeofsellingsatisfactionandservingmillionsofpeopleonadailybasis,successfully.ItiswhatDisneydo
