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1、快递服务业概述AnOverviewofExpressDeliveryServicesMaterialSource:AReportByUS-ASEANBusinessCouncil,2005Author:JamesI.CampbellJr.A.CharacteristicsofanExpressDeliveryCompanyFourmajorintegrators:UPS,FedEx,TNT,andDHL,accountforalmost85percentoftheworld’sexpressshipments.Theservic
2、esthatthesecompaniesprovidegenerallysharethefollowingcharacteristicswhichdifferentiatethemfromothertraditionalformsofdeliveryservices:Door-to-doordelivery:thisincludestheseamlesstransferacrossmultiplemodesoftransport.the“integrated”aspectoftheserviceofferedfreesthecu
3、stomerfromtheneedtomakecomplextransportationarrangementsforpick-upanddelivery.Closecustodialcontrol:Usingsophisticatedinformationsystemsthatenhancesecurity,EDSfirmsmaintainclosecustodialandadministrativecontroloverallshipments.Thisisparticularlyimportanttoreducetheri
4、skoflossordamagetogoodsintransit.Trackandtracetechnology:Shippersandconsigneesmaytracktheprecisemovementandlocationoftheirshipmentsandconfirmdeliverywiththeuseofsophisticated‘trackandtrace’technologythatanEDSfirmprovides.Facilitationofcustomsclearance:EDSfirmsassistw
5、ithcustomsclearancesothatcustomersdonothavetonavigatebureaucraticcustomsregimesandtherequiredpaperwork.Highlevelofreliability:EDSfirmspromisethatpackageswillarriveattherequireddestination,ontime,thisisparticularlyimportantforshipmentsofhigh-techcomponentsdueforproduc
6、tionlines,aswellasessentialfinancialdocuments.Globalservice:themajorEDSfirmsoffertheircustomersdeliverytomarketandcitiesworldwidethroughanintricatenetworkofairhubsandstations.EDSisanetworkbusiness.Speedofdelivery:Mostimportantly,OvernightandSecond-dayexpressservicesr
7、educeoverallinventoryandwarehousingneeds,andimizesupplychainefficiency.theaverageshippingtimeformtheU.S.toSoutheastAsiaisabout2-3workingdaysdoor-to-door.Together,thesecharacteristicsbringbusinessestimely,secure,andguaranteedworldwidedeliveryofdocuments,products,compo
8、nents,andsparepartstoassistwithefficientsupplychainmanagement.B.BenefitstoBusinessesAircargorepresents40percentofthevalueofglobaltr