精致工艺简介.pdf

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1、㊒㟈Ꮉ㡎ㅔҟ㊒㟈Ꮉ㡎ㅔҟ˄˄&UDIWVPDQVKLS&UDIWVPDQVKLS˅˅1ⳂᔩⳂᔩ•෍䆁ᅝᥦ•ᄤ乍⡍ᗻ•㊒㟈Ꮉ㡎Ꮉ԰㒘•㊒㟈Ꮉ㡎Ꮉ԰⌕⿟•䆘Ԅ䋼䞣∈ᑇⱘᎹ݋•ᦤ催Ꮉ㡎∈ᑇⱘᮍ⊩2ᄤ乍⡍ᗻᄤ乍⡍ᗻ⫼᠋⫼ᛳᅬᴹ䆘Ӌ䔺䕚ⱘ䋼䞣ⳟ⫼㾚㾝䋼䞣਀9LVXDO4XDOLW᪡᥻ᗻ㛑ҎᴎᎹ⿟਀㾝䋼䞣8VDELOLW(UJRQRPL6RXQG4XDOLWFV䯏ᩌங㾝䋼䞣6PHOO4XDOLW㾺㾝䋼䞣7RXFK)HHO4XDOLW3㊒㟈Ꮉ㡎䆘Ԅ㣗ೈᅮН˄໪㾖˅4㊒㟈Ꮉ㡎䆘Ԅ㣗ೈᅮН˄䔺䮼ᠧᓔ˅5㊒㟈Ꮉ㡎䆘Ԅ㣗ೈᅮ

2、Н˄ݙ䚼˅6㄀Ѡ㑻ᄤ乍⡍ᗻ㄀Ѡ㑻ᄤ乍⡍ᗻ㾚㾝䋼䞣਀㾝䋼䞣㾺㾝䋼䞣ங㾝䋼䞣᪡᥻ᗻ㛑ҎᴎᎹVisualQualitySoundQualityTouch/FeelSmellQuality⿟QualityUsability/ErgonomicsⳈ᥹㾚㾝䋼䞣䚼ӊ᪡԰ໄ䷇䋼䞣Ⳉ᥹㾺㾝䋼䞣Ⳉ᥹ங㾝䋼䞣ᯧথ⦄VisualFunctionalSoundTouchSmellExpectationFindabilityExpectationExp.Expectation↨䕗㾚㾝䋼䞣䚼ӊ᪡԰ໄ䷇↨䕗ࡳ㛑ᛳ㾝䋼䞣ங㾝↨䕗䋼䞣ᯧ᥹䖥Visual䋼䞣Fu

3、nctionalFeelSmellAccessibilityCompatibilitySoundExp.CompatibilityCompatibility䜡ড়㾺㾝ࡳ㛑ᛳ㾝↨ᯧ᪡᥻Fit䕗䋼䞣OperabilityTouch/FeelCompatibility೒ᔶ໪㾖GraphicAppearance✻ᯢᯧᛣӮIlluminationPerceivedAppearanceSpaciousness7㄀Ѡ㑻ᄤ乍⡍ᗻᅲ՟㄀Ѡ㑻ᄤ乍⡍ᗻᅲ՟Ⳉ᥹㾚㾝䋼䞣䆘Ԅ(VisualExpectation)8㄀Ѡ㑻ᄤ乍⡍ᗻᅲ՟㄀Ѡ㑻ᄤ乍⡍ᗻᅲ՟↨

4、䕗㾚㾝䋼䞣䆘Ԅ(VisualCompatibility)9㄀Ѡ㑻ᄤ乍⡍ᗻᅲ՟㄀Ѡ㑻ᄤ乍⡍ᗻᅲ՟䜡ড়(Fit)10㄀Ѡ㑻ᄤ乍⡍ᗻᅲ՟㄀Ѡ㑻ᄤ乍⡍ᗻᅲ՟ᯧ᪡԰(Operability)11㊒㟈Ꮉ㡎Ꮉ԰㒘㊒㟈Ꮉ㡎Ꮉ԰㒘•㋏㒳Ꮉ⿟&6(•⬉⇨῵ൟ(00•Ҏ಴Ꮉ⿟੠⫳⠽Ꮉ⿟•໪㾖㋏㒳ㅵ⧚•䅸䆕•Ꮉ㡎Ӭ࣪੠䆘Ԅ12㊒㟈Ꮉ㡎䆘ԄᎹ݋•ߚ㑻䆘ߚ㋏㒳•㔎䱋䆘Ԅ㋏㒳•⫼䔺䕚᪡԰䋼䞣Ўᷛޚ•ϝ⾡῵ᓣߎॖ῵ᓣ᮹ᐌ῵ᓣݏ῵ᓣ•෎ᴀߚ㔎䱋䆘ߚ•ᣝ䳊ӊ੠⡍ᗻ݇㋏䆒㕂䆘Ԅᴗ᭄•ᇣ䯂乬˄0LQRU˅੠໻䯂乬˄0DMRU˅ҹঞ⫼᠋ϡৃ᥹ফ˄8QD

5、FFHSWDEOHIRUWKH&XVWRPHU˅•⣀ゟⱘ⫼᠋䆘ߚ13㊒㟈Ꮉ㡎ܼ⧗㒳ϔ䆘ߚᮍ⊩㊒㟈Ꮉ㡎ܼ⧗㒳ϔ䆘ߚᮍ⊩෎ᴀߚ˄䚼ӊᴗ᭄[⡍ᗻᴗ᭄[㔎䱋䆘ߚ˅BaseScore+(Comp.weightxAttributeweightxConcernmultiplier)BaseScoreComponentweightAttributeweightConcernmultiplier෎ᴀߚ䚼ӊᴗ᭄⡍ᗻᴗ᭄㔎䱋䆘ߚMinorMajorLow1Low1Minor1Low36xMedium612+Medium2xMedium2

6、Major2High918High3High31stcall˄㄀ϔ⃵˅:3+1x1x12ndcall˄㄀Ѡ⃵˅:1x2x1Total˄ᘏߚ˅:6CustomerDissatisfier100⫼᠋ϡ᥹ফ14䔺䕚䋼䞣∈ᑇ䔺䕚䋼䞣∈ᑇ94/94/•䔺䕚䋼䞣∈ᑇᭈ䔺䋼䞣੠ᄤ乍⡍ᗻ䛑ߚЎϾㄝ㑻•䔺䕚䋼䞣∈ᑇ⫼䔺䕚ⱘ䳊䚼ӊ᭄䞣䖯㸠䅵ㅫˈ಴㗠ܕ䆌ᇍϡৠ㉏ൟⱘ䔺䕚䖯㸠↨䕗•㔎䱋ᰃᭈ䔺䋼䞣∈ᑇ䆘Ӌⱘձ᥂ˈᑊϨࣙ৿њᄤ乍੠ܼ䔺䋼䞣∈ᑇ•0㔎䱋ⱘᭈ䔺䋼䞣∈ᑇЎ8ߚDŽ⫼᠋Փ⫼㒣偠ࡴߚ˄CCE˅ৃҹ᳔໮ᦤ催ᭈ䔺䋼䞣∈ᑇ2ߚ•ᅲ⦄⫼᠋ࡴߚ

7、೼ᄤ乍⡍ᗻЁ12345678910ᅠܼϡৃ䴲ᐌԢࡷԢࡷⱘ䋼䕗Ԣⱘ䋼ᑇഛ∈ᑇ⬹催Ѣᑇ䕗དⱘ䋼䴲ᐌདⱘ⫼᠋ࡴߚ᥹ফVerypoor䞣䞣Averageഛ∈ᑇ䞣䋼䞣CustomerEnhancementCompletelyexecutionPoorlyBelowexecutionAboveWellVerywellexperiencewithsuperbunaccept.executedaverageaverageexecutedexecutedexecutionExecutionexecutionexecution15ᭈ䔺䋼䞣∈ᑇ˄ᭈ

8、䔺䋼䞣∈ᑇ˄94/94/˅˅ߚؐᴹ⑤ߚؐᴹ⑤ᭈ䔺䋼䞣∈ᑇߚؐVQL⫼᠋Փ⫼㒣偠ࡴߚ˄CCE˅㾚㾝䋼䞣਀㾝䋼䞣㾺㾝䋼䞣ங㾝䋼䞣᪡᥻ᗻ㛑/ҎᴎᎹ⿟VisualQualitySoundQualityTouch/FeelQualitySmellQualityUsability/Erg