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1、THEREENGINEERINGOFBUSINESSPROCESSES-CASESTUDY:"RESEARCHANDDEVELOPMENT"GoranJovanicFON,KnezMihailova42SmederevoAbstract:Thepaperstressestotheimportanceoftheapplicationofthere-engineeringofbusinessprocessesinmodernbusiness,withspecialemphasisoncasestudy:"researchand
2、development"andtheuseofthismanagementtechniqueinmanufacturingprocessesinsmallandmediumenterprises.Keywords:BusinessProcessesRe-engineering,ResearchandDevelopment1．．．INTRODUCTIONBusinessprocessreengineeringisamanagementtechniquewhichemergedfromtheendofthetwentiethc
3、entury,namelytheearlynineties,andstudiestheredesignofbusinessprocessesinessence,thatmeanscancelingtheoldprocessandthecreationofcompletelynewinsteadofthem.Thus,theredesignedprocessestobeconsideredsuccessfullyderivedre-engineeringshouldcreateexceptionalsavingsorincr
4、easedprofits(over50%).Althoughrelativelyyoung,thistechniquehasattractedtheattentionofmanyscientistssoonbecamerejectedbymany,remainingonthemarginsofscientificresearch.First,praised,methodologicalprocessedbymanyrecognizedscientistsandconsultinggroup,thistechniquehas
5、recordedabigjumpballwithmanyorganizationsthathavetriedtoapplyit.Theaimofthispaperisthatthroughthecasestudy"researchanddevelopment"topointouttheunfairrejectionofthesetechniquesbythescientificcommunity.Therebyitisimportanttosaythatwhenstudyingtheproblem,thenewplanni
6、ngprocessandimplementationitselfisnotusedanyofthepreviousmethodologicalapproach,butmanagementproblemsbroughtpursuanttoitsownentirelynewproceduralsolution,whichshouldbetakenasaprocessofinnovation.Thisisscientificallyjustifieditspresentationandfutureapplicationsinma
7、nyindustriesthatitsapplicationmaycometoseriouscostsavingsandincreasedrevenues.Timethisissueasacompletelynewprocessasauniqueexampleofre-engineeringofbusinessprocessesbecomesveryimportantforthescientificcommunityingeneral.Reengineeringisthefundamentalhesitation("ret
8、hinking")andradicalredesignofbusinessprocessestoachievedramaticimprovementsincritical,importantmeasuresofperformancesuchascost,quality,serviceandspeed.T
