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ID:5258004
大小:1.63 MB
页数:55页
时间:2017-12-07
《店商务中心员工培训手册》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库。
1、深圳威尼斯皇冠假日酒店CrownePlazaShenzhen-------BusinessCenterPreparedbyBusinessCenter由商务中心编制Page55of55深圳威尼斯皇冠假日酒店CrownePlazaShenzhenTABLEOFCONTENTSPartOnePart1ØWelcomeLetterFromDirectorofRoomsPage03ØDepartmentalOrganizationChartPage04Part2ØBCVision&MissionPage05ØBCTariffPage06ØJobDesc
2、riptionlBCSupervisorPage07lBCClerkPage11ØStandardOperatingProcedureslOutgoingfaxPage13lPhotocopyServicePage15lTypingServicePage18lLaminationServicePage20lBindingServicePage22lTranslationServicePage24lExpressServicePage27lEquipmentRentalServicePage30lInter-netServicePage33lE-
3、mailServicePage35lTelephoneServicePage36lBusTicketServicePage38lFerryTicketServicePage41lConfirm&ChangeairticketPage43lDutyDescriptionPage45Part3ØPriorityClubRewardPage48ØTerminologyPage51Part4ØAcknowledgementletterbyemployeePage57PreparedbyBusinessCenter由商务中心编制Page55of55深圳威
4、尼斯皇冠假日酒店CrownePlazaShenzhenDearteammember,Firstly,averywarmwelcometotheCrownePlazaShenzhenaspartofFrontOfficeDepartment.Ourkeytosuccessdependsverymuchonyourpositiveattitude,creativeflairandeyetodetails.Wearecommittedtodeveloppeoplethroughknowledgeenlarging,skilltrainingandwo
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6、artment.祝愿您在这个团队里工作愉快,并获得宝贵的工作经历。Yourstruly,此致PreparedbyBusinessCenter由商务中心编制Page55of55深圳威尼斯皇冠假日酒店CrownePlazaShenzhenFRONTOFFICEORGANIZATIONCHARTPreparedbyBusinessCenter由商务中心编制Page55of55深圳威尼斯皇冠假日酒店CrownePlazaShenzhenBusinessCenterConcept商务中心的定义BusinessCenterisanofficeawayfro
7、mguest’sownoffice.Wealsosupplythesecretaryservicewheneverguestneed.商务中心是客人办公室以外的办公室,在客人没有秘书的情况下也能满足客人的秘书需求。BusinessCenterMissionStatement商务中心使命宣言TobethebestBusinessCenterinallthehotelsofShenZhenbyseekingoutstandingservicetoourguest.Strengthencooperation,heightenskill,enriche
8、conomicandtradeknowledgetoperfectitself,Meet&overstepcustomers’differentreq
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