实用口语使用“电话银行”必备口语.pdf

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1、实用口语：使用“电话银行”必备口语TelephoneBanking电话银行Representative:Hello.HowcanIhelpyoutoday?Customer:Hello.I'dlikesomeinformationonthetelephonebankingservicesofferedatbyyourbank。Representative:Certainly.MayIhaveyouraccountnumber?Customer:Ofcourse.It's4392107.Representative:Whatwouldyouliketoknow?Customer:Ho

2、wdoIsignup?Representative:Justletmeknow,I'llsignyouupimmediately。Customer:Canyoutellmehowthetelephonebankingserviceswork?Representative:Youcandoallyourday-to-daybankingoverthetelephone,24hoursaday。Customer:That'sgreat.HowdoIaccessmyaccount?Representative:Justcallthebank,keyinyourPINnumberandli

3、stentothemenuofoptionsavailable。Customer:HowdoIchoosewhichoptionIwant?Representative:Justpressthenumberfortheservicestatedbytherecording。Customer:WhatkindofthingscanIdo?Representative:Youcancheckyourbalance,paybills,orderastatementoreventransfermoneytoanotherbank。Customer:That'sfantastic!CanIt

4、radestocksandbonds。Representative:I'mafraidyouwillhavetohaveaspecialaccountforthat。Customer:WhataboutgettinghelpifIhaveanyproblems?Representative:There'sanautomatedansweringmachineandstaffareavailable9to5sevendaysaweek。Customer:Itallsoundsverygoodtome.I'dliketosignup。Representative:Alright,can

5、youanswerafewquestionsplease?Customer:Certainly。UsefulVocabulary词汇24hoursadayaccountnumberautomatedansweringmachineday-to-daybankingmenuofoptionstelephonebankingservicestoaccessanaccounttocheckyourbalancetokeyinaPINnumbertoorderastatementtopaybillstosignuptotradestocksandbondstotransfermoney