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1、一、英语书信的基本格式Gentlemen,2055thAvenueNewYork,N.Y.10023December8.2003AmericanLanguageInstituteNewYorkUniversity1WashingtonSquareNorthNewYork,N.Y.10003VerytrulyyoursChangHuaWouldyoukindlysendmethespringcatalogueOfEnglishcoursesofferedattheAmericanLanguageInst
2、itute?2055thAvenueNewYork,N.Y.10023December8.2003AmericanLanguageInstituteNewYorkUniversity1WashingtonSquareNorthNewYork,N.Y.10003Gentlemen,WouldyoukindlysendmethespringcatalogueofEnglishcoursesofferedattheAmericanLanguageInstitute?VerytrulyyoursChangHu
3、a二、商务信函1.索赔信2.投诉信3.询价信投诉信May16,2004DearSirorMadam,I’mwritingthislettertocomplainaboutacamera,whichIboughtinyoursupermarketlastmonthwhenIwasinShenzhenonbusiness.Itookalotofpicturestherewithit.Butwhenigothomeandhadthefilmdeveloped,Ifoundnothingprintedatal
4、l.Iamveryupsetaboutit.IhavealreadysentthecamerabacktoyoubypostandstronglyinsistthatyoureplaceItorrefundmeassoonaspossible.Yoursfaithfully,FuYao投诉信May16,2004DearSirorMadam,I’mwritingthislettertocomplainaboutacamera,whichIboughtinyoursupermarketlastmonthw
5、henIwasinShenzhenonbusiness.Itookalotofpicturestherewithit.Butwhenigothomeandhadthefilmdeveloped,Ifoundnothingprintedatall.Iamveryupsetaboutit.IhavealreadysentthecamerabacktoyoubypostandstronglyinsistthatyoureplaceItorrefundmeassoonaspossible.Yoursfaith
6、fully,FuYao投诉信常用句型I’mwritingbecauseIneedtocomplaintoyouabout…Istronglyinsistthatyouchange…orhaveitrepairedassoonaspossible.Wewouldappreciateitverymuchifyoucouldgiveustherefund.Exercise请就一下内容写一封投诉信商品：公文包(briefcase)购买日期：5月18日价格：590元质量问题：不易上锁要求：退款或修理Refere
7、nceKeyDearSirs,IboughtabriefcasefromyourdepartmentonMay18.Itcostme590Yuan.Unfortunately,whenIgothomeandhadacheckatit.Ifoundthatitwasdifficulttolock.Itcostmesolargesumofmoneythatitshouldbeoneofgoodquality.Buttheresultwasdissatisfactory.Couldyourefundmeor
8、haveitrepaired?Hopetohaveyourreplyassoonaspossible.Yourstruly,(signature)询价信(aletterofinquiry)January,15thDearSirs,Weareinterestedinimportingbedsheetsandwouldbepleasedtoreceivedacopyofyourlatestcatalogue,pricelistandbrochure,ifav
